Senior Growth Manager – Loyalty & Subscription

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Trafilea Tech E-commerce Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

📦 Logistics

💼 Consulting

🏭 Manufacturing

Logistics • Consulting • Manufacturing

Trafilea Tech E-commerce Group is a next-generation consumer-tech platform and e-commerce group of brands. The company is powered by proprietary technology, world-class marketing, and operational excellence. Trafilea's ecosystem integrates data, technology, and systems to enhance all its brands, focusing on creating a frictionless, high-performing shopping experience. The group manages a real-time ad management technology and an AI-powered advertisement platform, enabling high-efficiency budget allocations and optimization across their operations. Trafilea has a significant impact with over 10 million customers and 30 million online users, making it a data-driven and tech-enabled powerhouse in the e-commerce industry.

📋 Description

• Lead and inspire the loyalty and subscription team across Shapermint CLUB, ShaperBox, and Autoship • Set vision and strategy for retention and growth • Define strategic roadmaps integrating marketing, product, and customer experience to maximize customer lifetime value • Drive cross-functional collaboration with marketing, finance, product, and customer service • Develop and refine subscription products for usability, customer value, and competitive differentiation • Use customer data and insights to test and validate new features and subscription models • Own KPIs and analytics, implement metrics, report on subscription health, and make data-driven optimizations • Deliver personalized engagement strategies that build loyalty and retention • Streamline processes and systems for scalable, efficient, tech-enabled subscription management • Build, recruit, train, and develop a high-performance team • Prioritize and execute initiatives while managing OKRs, budgets, and timelines • Foster innovation, accountability, and adaptability within the Loyalty team • Drive subscription growth toward 20% of total orders and approximately $8M in quarterly revenue

🎯 Requirements

• 6+ years in Product roles, ideally in e-commerce, building, optimizing, and scaling subscription programs • Proven expertise in loyalty and subscription management • Experience designing and executing customer-retention initiatives that reduce churn, increase engagement, and maximize customer lifetime value • Strong analytics and interpretation skills, translating customer insights into actionable strategies and measurable results • Strong background in CRO, including A/B testing, user segmentation, and targeted campaigns • Experience guiding cross-functional teams and managing complex projects in dynamic environments • Proficiency in CRM, marketing automation, and customer data platforms relevant to subscription and loyalty programs • Experience building teams, mentoring talent, and driving continuous improvement • Ability to manage OKRs, budgets, timelines, KPIs, and subscription-health reporting

🏖️ Benefits

• 100% Remote • USD competitive salary • Paid time off • Dynamic, diverse, and talented global team • Growth opportunities • Clear career paths • Investment in AI and automation