Tech Manager – Operations

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Trafilea Tech E-commerce Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛍️ eCommerce

🤖 Artificial Intelligence

eCommerce • Artificial Intelligence • Marketing

Trafilea Tech E-commerce Group is a next-generation consumer-tech platform and e-commerce group of brands. The company is powered by proprietary technology, world-class marketing, and operational excellence. Trafilea's ecosystem integrates data, technology, and systems to enhance all its brands, focusing on creating a frictionless, high-performing shopping experience. The group manages a real-time ad management technology and an AI-powered advertisement platform, enabling high-efficiency budget allocations and optimization across their operations. Trafilea has a significant impact with over 10 million customers and 30 million online users, making it a data-driven and tech-enabled powerhouse in the e-commerce industry.

📋 Description

• Lead the transformation of IT Ops into a highly automated, AI-powered, KPI-driven system that directly impacts business performance (CVR, LTV, revenue) • Rebuild IT Operations using AI, automation, and data (n8n, GPT, workflows) • Own incident management performance (MTTA, MTTR, SLA) and turn it into a competitive advantage • Design and scale a Business Support engine that removes bottlenecks across Product, Marketing, and Growth • Implement AI-driven systems to auto-categorize, prioritize, and resolve incidents • Lead cybersecurity strategy, infrastructure reliability, and service delivery at scale • Build and scale a high-performance Tech Ops team (2–5 hires per quarter)

🎯 Requirements

• 5+ years leading IT Operations / Tech Ops teams in high-scale environments (e-commerce, SaaS, or similar) • 3+ years owning cloud infrastructure (AWS required) — including production systems, networking, and reliability • Proven track record improving MTTA, MTTR, and SLA performance in real environments (not theoretical) • Experience implementing automation workflows (APIs, scripting, or tools like n8n / Zapier / similar) • Hands-on experience managing incident management systems, service desks, and escalation processes at scale • Experience working in fast-paced, high-growth environments with constant prioritization changes • Strong understanding of business impact of tech (conversion rate, revenue impact, downtime cost) • Proven experience building or scaling teams (hiring, structuring, performance management) • Experience working with KPIs, dashboards, and data-driven decision making • Strong communication skills with the ability to interact with technical and non-technical stakeholders • Advanced English level (you’ll work with global teams).

🏖️ Benefits

• 100% Remote • USD competitive salary • paid time off • more