Patient Financial Services Representative

🕒 May 9

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Trajectory Revenue Cycle Services

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

💸 Finance

📋 Compliance

Healthcare Insurance • Finance • Compliance

Trajectory Revenue Cycle Services is a company dedicated to providing comprehensive revenue cycle management services to healthcare providers such as ambulatory surgery centers, hospitals, anesthesia providers, and surgical specialists across the nation. By utilizing experienced staff and ensuring accurate and compliant coding, they aim to reduce errors, decrease denials, and improve collections. Their approach includes patient-centric self-pay collections, quality assurance processes, and constant review and improvement using methodologies like Lean and Six Sigma. Trajectory RCS is committed to enhancing cash flow and operational efficiency for their clients in the healthcare sector.

📋 Description

• Professionally handle inbound calls from patients regarding their medical bills and financial matters. • Engage with patients in a compassionate and empathetic manner, addressing their concerns and inquiries with utmost care. • Collect payments over the phone, ensuring accurate recording and documentation. • Assist patients in setting up payment plans, as needed. • Interpret and explain Explanation of Benefits (EOB) statements to patients, helping them understand insurance coverage and billed charges. • Investigate and research claims that require further attention, such as denied claims or billing disputes. • Collaborate with insurance companies and healthcare providers to resolve billing issues efficiently. • Maintain detailed and accurate records of all patient interactions, payments, and resolutions. • Stay up-to-date with healthcare billing regulations and compliance standards.

🎯 Requirements

• High school diploma or equivalent; some college coursework in a related field is a plus. • Previous experience in a healthcare billing, revenue cycle management, or customer service role is required, minimum of 1 year. • Bilingual proficiency in English and Spanish is preferred. • Strong communication and interpersonal skills. • Detail-oriented with excellent organizational abilities. • Proficiency in using computer applications and billing software. • Ability to handle confidential information with discretion. • Understanding of healthcare billing codes, insurance terminology, and medical terminology is a plus.

🏖️ Benefits

• Employer sponsored Major Medical • Employer sponsored Dental • Employer sponsored Vision • Accidental Death and Disability insurance • Short term disability • 4.5% 401K matching • Flexible spending account • Generous paid time off • True opportunity for advancement