Customer Success Specialist, Italian-Speaking

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transcosmos inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1966

🤝 B2B

🛍️ eCommerce

☁️ SaaS

B2B • eCommerce • SaaS

transcosmos inc. is a global digital transformation partner specializing in providing a comprehensive range of services including digital marketing, eCommerce solutions, business process outsourcing (BPO), and customer experience enhancements. The company focuses on facilitating the digital transformation journey for its clients by optimizing their customer interaction points through advanced technology and innovative strategies.

📋 Description

• Understand and drive customer success goals • Monitor customer performance and uncover opportunities for growth • Assist with billing, administration, and customer inquiries • Collaborate globally with internal teams to ensure seamless service • Provide prompt, reliable, and accurate information about the products, services and solutions to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.

🎯 Requirements

• Good Knowledge of Microsoft Office products • Excellent understanding of Customer Success and/or Account/Relationship • Previous experience working with SAP, Salesforce and Gainsight or similar CRM platform are an advantage • Strong customer-centric mindset • Empathy and great listening skills • Excellent English and Italian communication skills (spoken and written) • Structured approach, with great organization and time management • “Can-do” attitude in a dynamic work environment • A High school diploma or equivalent, College level preferred • Previous experience in BPO and Customer Success or Account Management role Customer Service and/or account management • Have a proven track record demonstrating the skills and qualities outlined in this document • Good command of written and spoken English and Italian (Speech, Written, Reading, Comprehension)

🏖️ Benefits

• - Competitive salary and cafeteria benefit package • - Supportive, international team • - Engaging team building and social activities • - A modern office environment • - Full paid training