Italian-Speaking Customer Solutions Specialist

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transcosmos inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1966

🤝 B2B

🛍️ eCommerce

☁️ SaaS

B2B • eCommerce • SaaS

transcosmos inc. is a global digital transformation partner specializing in providing a comprehensive range of services including digital marketing, eCommerce solutions, business process outsourcing (BPO), and customer experience enhancements. The company focuses on facilitating the digital transformation journey for its clients by optimizing their customer interaction points through advanced technology and innovative strategies.

📋 Description

• **What You’ll Do** • - Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers • - Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed • - Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams

🎯 Requirements

• ** What You Bring** • - Strong communication skills in **English (B2) and Italian (C1)** • - Customer-focused mindset and problem-solving skills • - Good organizational skills and attention to detail

🏖️ Benefits

• **Why Join Us?** • At **Transcosmos**, you’ll find a supportive team environment with real opportunities to grow. • - Paid training • - Competitive salary • - Cafeteria benefits • - Medicover