Technical Support Analyst – German Speaking

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transcosmos inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1966

🤝 B2B

🛍️ eCommerce

☁️ SaaS

B2B • eCommerce • SaaS

transcosmos inc. is a global digital transformation partner specializing in providing a comprehensive range of services including digital marketing, eCommerce solutions, business process outsourcing (BPO), and customer experience enhancements. The company focuses on facilitating the digital transformation journey for its clients by optimizing their customer interaction points through advanced technology and innovative strategies.

📋 Description

• Take full ownership of customer-reported issues and ensure timely resolution; • Research, diagnose, troubleshoot, and identify effective solutions for hardware and software concerns; • Provide prompt, reliable, and accurate information to customers while adapting communication style to their technical level; • Follow standard procedures for escalation of unresolved issues to appropriate internal teams; • Ensure contact resolution within defined timelines while maintaining high-quality standards in every interaction supporting customer retention efforts; • Escalate service-related issues to the correct department in accordance with company processes; • Maintain strict compliance with customer Data Privacy and Security policies; • Communicate and collaborate positively with team members, customers, and business partners.

🎯 Requirements

• High school diploma • Proven working experience in BPO and/or Customer Service environment • Excellent German and English language skills • Strong knowledge of Microsoft Office products • Affinity to electronics and technology.

🏖️ Benefits

• Competitive remuneration package • Cafeteria package through SZÉP Card • Private healthcare through Medicover • Training and professional development opportunities • Diverse, friendly, and international work atmosphere • Modern office environment • Remote working model.