Director, Healthcare Services

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🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $120k - $175k / year

⏰ Full Time

🔴 Lead

👨‍⚕️ Medical Director

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Transact Campus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Through transformative payments and credential-driven transactions and privileges, Transact partners with institutions to help them make their campus experience mobile-centric, personal and individualized, and completely connected.

📋 Description

• Lead and develop a set of managers running multi-disciplinary teams of project managers, implementation consultants, and technical staff across healthcare product lines • Set team strategy for project planning, staffing, and resource allocation across concurrent NetMenu and Quickcharge engagements • Ensure the team delivers professional services to healthcare clients, meeting established goals for utilization, revenue, and customer satisfaction • Guide implementation teams through the complexity of clinical environments, including EHR integrations (e.g., Epic/HL7), diet order workflows, and healthcare payment systems • Serve as a mentor and escalation point internally and externally; step into a client-facing role for strategic accounts to ensure satisfaction • Partner with Sales, Solution Engineering, and Client Management to ensure successful sales and implementations, where expectations are properly set around delivery timelines, scope, and readiness • Establish and manage third-party partnerships to supplement core staff during peak periods • Drive process improvement and efficiency gains across the team’s delivery model, with particular attention to the regulatory and patient safety demands of healthcare environments

🎯 Requirements

• Bachelor’s degree in Business Administration, Project Management, Healthcare Administration, or equivalent experience • 7+ years of management experience, including management of managers • 10+ years of proven experience in program or project management, leading clients and teams through large, complex system implementations and integrations • Strong background in enterprise SaaS implementations; experience with healthcare IT, clinical nutrition systems, foodservice technology, or healthcare payment solutions strongly preferred • Familiarity with healthcare clinical workflows, including EHR integrations (Epic, HL7), diet order management, and patient safety requirements • Demonstrated experience establishing and managing third-party partnerships to supplement core teams • Strong client relationship skills—ability to partner with clinical, IT, and operational leaders from healthcare organizations to manage issues, risks, dependencies, and scope/schedule conversations • Proven record of process improvement and efficiency gains in complex, regulated, fast-paced environments • Excellent oral and written communication skills with strong presentation and analytical abilities • Confident, polished communicator—comfortable presenting to executive stakeholders, clinical leadership, and large groups • Strong consensus-building skills across directly managed teams and partner organizations including Sales, Product Management, and Development • Detail-oriented, client-focused, and able to create plans, set goals, and execute proactively • Strong general computer skills including Microsoft Office suite and web applications.

🏖️ Benefits

• Flexible time off to include paid holidays and volunteer time • Robust health, dental, and vision insurance plans on your first day of employment • Employer-paid life insurance/AD&D/short-term and long-term disability insurance • Comprehensive employee assistance program (EAP) • Flexible spending account (FSA) or health savings account (HSA) • Matched 401(k) • Employee stock purchase plan