Transcom
10,000+ employees
Founded 1995
🤝 B2B
🏢 Enterprise
💰 Post IPO equity on 2017-04
B2B • Enterprise
Transcom is a global customer experience and contact center outsourcing company that provides customer care and customer contact services to other businesses. The company operates in 77 countries, employs about 20,435 people, and offers multilingual support (26 languages) and a mix of site-based and remote/work-from-home roles. Transcom positions itself as a partner to well-known brands, focusing on customer service, support, and outsourced contact-center operations and has received industry awards for customer contact outsourcing and remote work.
Customer Advisor / Call Center Agent – Energy Services
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇩🇪 German Required
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Transcom
10,000+ employees
Founded 1995
🤝 B2B
🏢 Enterprise
💰 Post IPO equity on 2017-04
B2B • Enterprise
Transcom is a global customer experience and contact center outsourcing company that provides customer care and customer contact services to other businesses. The company operates in 77 countries, employs about 20,435 people, and offers multilingual support (26 languages) and a mix of site-based and remote/work-from-home roles. Transcom positions itself as a partner to well-known brands, focusing on customer service, support, and outsourced contact-center operations and has received industry awards for customer contact outsourcing and remote work.
📋 Description
• Handling incoming inquiries from existing customers of a nationwide energy provider • Handling payment and billing inquiries • Handling payment installments (advance payments) • Recording meter readings • Handling inbound calls • Processing customer inquiries in the back office via email
🎯 Requirements
• Positive attitude and strong service orientation • Ability to relate well to people and demonstrate tact • Clear and persuasive communication skills • Willingness to take on challenges and learn new things • Experience in customer service • At least one year of experience working in a call center • Team-oriented and helpful • Interest in remote/home-office work and the ability to work independently • Willingness to work 40 hours per week
🏖️ Benefits
• Paid, practical intensive training and on-the-job support • Above-average gross monthly salary • 14 monthly salary payments per year • Monthly performance bonus • Internet allowance • Additional welcome bonus • Tax-free shopping voucher • Fixed working hours Monday–Friday from 08:00 to 19:00 • Weekends off • German public holidays off • Comprehensive health insurance • Attractive social benefits • Required equipment provided for work • A dedicated contact person available at all times
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