Transcom
10,000+ employees
Founded 1995
🤝 B2B
🏢 Enterprise
💰 Post IPO equity on 2017-04
B2B • Enterprise
Transcom is a global customer experience and contact center outsourcing company that provides customer care and customer contact services to other businesses. The company operates in 77 countries, employs about 20,435 people, and offers multilingual support (26 languages) and a mix of site-based and remote/work-from-home roles. Transcom positions itself as a partner to well-known brands, focusing on customer service, support, and outsourced contact-center operations and has received industry awards for customer contact outsourcing and remote work.
French-speaking Customer Service Representative, Remote
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇫🇷 French Required
🗣️🇪🇸 Spanish Required
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Transcom
10,000+ employees
Founded 1995
🤝 B2B
🏢 Enterprise
💰 Post IPO equity on 2017-04
B2B • Enterprise
Transcom is a global customer experience and contact center outsourcing company that provides customer care and customer contact services to other businesses. The company operates in 77 countries, employs about 20,435 people, and offers multilingual support (26 languages) and a mix of site-based and remote/work-from-home roles. Transcom positions itself as a partner to well-known brands, focusing on customer service, support, and outsourced contact-center operations and has received industry awards for customer contact outsourcing and remote work.
📋 Description
• Assist and advise our customers by phone and email with empathy and professionalism. • Handle and resolve enquiries related to orders, shipping, and deliveries. • Provide proactive follow-up on cases to ensure each customer's satisfaction. • Turn every interaction into a positive experience, thereby strengthening trust in the brand.
🎯 Requirements
• Full professional proficiency in French (native or C2 level), both written and spoken. • Excellent command of Spanish and/or English (C1 level), both written and spoken. • Able to listen with empathy, communicate clearly, and adapt your tone to each interlocutor. • Comfortable switching between different tools and software. • Able to manage multiple requests simultaneously in a dynamic environment while remaining calm and efficient. • Proactively seek the best solution to ensure customer satisfaction. • Adaptable and enjoy collaborating to achieve common goals. • Strong belief that every customer deserves to be heard, respected, and receive the best possible service.
🏖️ Benefits
• Private health insurance • Birthday gift card • Referral bonuses when you recommend candidates • Loyalty program rewarding tenure
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