IT Support Specialist

2 days ago

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

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Transmit Security

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Cybersecurity • B2B • Artificial Intelligence

Transmit Security is a company that provides advanced identity solutions aimed at improving customer identity management, fraud prevention, and identity verification. They offer a unified platform for managing customer identities, eliminating fraud, and enhancing customer journeys with cutting-edge technology such as AI-based analytics. Their platform supports complex identity operations across multiple channels and applications, including B2C and B2B environments. By integrating security, AI, and orchestration, Transmit Security helps organizations streamline identity-related processes and improve overall security and user experience.

201 - 500 employees

Founded 2014

🔒 Cybersecurity

🤝 B2B

🤖 Artificial Intelligence

💰 $543M Series A on 2021-06

📋 Description

• Assisting employees (end users) with the MacOS desktop systems • Initial IT orientation of new employees during their “sign-in” process • Providing computer support services for software and hardware within established company standards and guidelines • Testing of computers to ensure all computer systems are functioning properly • Identifying and solving any problems that affect computer operating systems • Communicating effectively with the individual end users on issues that pertain to their machines • Maintenance and upgrading of computer systems , including offering recommendations on upgrades on an as-needed basis • Assistance in implementing IT related company initiatives as provided by IT leadership • Maintaining computer peripheral devices such as printers and scanners and solving the related issues pertaining to these devices • Responsible for delivering, tracking, and recording the assignments of hardware to new employees • Training end users and orienting them on how to use the MacOS hardware and software on an entry level basis • Responsible for understanding the network topology to assist the Network Technician and Systems Administrator during outages • Deep understanding of SaaS services and their operations • Experience and understanding of SSO, SAML, OpenID Connect Protocols

🎯 Requirements

• 3+ years experience in a Help Desk or Support role required • Professional certification macOS Support Essentials or proven macOS experience • SaaS Systems Administration (MDM, GSuite, Slack, SalesForce, Zoom, ..., etc) • Network Administration multiple floors: WiFi, LAN, Fortigate Firewall, ... • Another Professional certification (e.g. CCNS, CISSP, MCSE) is an advantage • Customer service background or experience required • Experience working in a fast-paced team environment is strongly recommended

🏖️ Benefits

• Health insurance • Professional development opportunities