Bilingual Interpreter (English <> Italian)

July 31

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TransPerfect

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Translation Services • Technology • eCommerce

TransPerfect is a leading provider of translation, localization, and multicultural marketing services, helping organizations connect with audiences in any language worldwide. With over 30 years of experience, TransPerfect offers services such as document translation, website and app localization, multilingual staffing, interpretation, content creation, and global campaign management. Their technology solutions, including the GlobalLink Translation Management System, streamline multilingual content management and enhance global communication. TransPerfect serves a wide range of industries, including life sciences, finance, travel, e-commerce, and more, ensuring best-in-class security and industry-specific expertise.

5001 - 10000 employees

Founded 1992

🛍️ eCommerce

💰 Debt Financing on 2019-06

📋 Description

• Provide consecutive interpretation services between English and Italian across various industries (medical, legal, customer service, etc.) • Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion • Maintain confidentiality and impartiality at all times • Manage call flow professionally, including respectfully intervening when clarification is needed • Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions • Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges • Remain strictly within the interpreter’s role without offering personal opinions or advice • Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance • Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity

🎯 Requirements

• High school diploma or equivalent (required); college education preferred • Fluency in English and Italian, with B2+ proficiency or higher • Ability to pass a language and interpreting skills assessment • Minimum of 6 months of call center, customer service, or interpreting experience • Strong verbal communication, bilingual accuracy, and ethical decision making • Proven ability to think clearly and act professionally in fast moving, emotionally complex situations • Strong sense of professional responsibility, integrity, and time management • Comfortable with assertive communication and session control • Basic computer skills, including typing and MS Office navigation • Quiet, distraction-free workspace conducive to active listening and sustained concentration • Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted)

🏖️ Benefits

• Comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, and flexible spending account options • Private health insurance and access to a collaborative, supportive team environment • A proactive and accessible HR department that focuses on the staff’s health and happiness