Consumer Services Administrator

🔥 17 hours ago

🇿🇦 South Africa – Remote

⏱ Part Time

🟢 Junior

🖥️ Administration

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TransUnion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💼 Consulting

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2018-04

Consulting • Marketing • Logistics

TransUnion is a global credit information and insights company based in the United States. It offers a range of products and services related to credit monitoring, identity theft protection, and credit report management, including free annual credit reports, fraud alerts, and credit freezing services. TransUnion uses the VantageScore® 3. 0 model to provide credit scores, although lenders may use different models to assess creditworthiness. It provides powerful tools for consumers to manage and understand their credit health, such as credit monitoring with alerts and ID theft insurance. TransUnion serves various industries, including financial services, automotive, and media, and is committed to financial inclusion, data security, and consumer privacy. It also provides business solutions for credit portfolio management, customer acquisition, debt recovery, and fraud prevention.

📋 Description

• Manage incoming requests and emails from Debt Counsellors • Process Debt Counselling requests and accurately update consumer data across relevant systems • Update Debt Counselling instructions, including Form 17 and Debt Review status codes • Manage clearance certificate requests, including payment profiles, defaults and status codes • Provide timely feedback to Debt Counsellors through Salesforce • Work toward individual performance targets supporting departmental SLAs, including schedule adherence, quality and productivity • Maintain accuracy and quality when processing requests and consumer information • Follow company and departmental policies, procedures, regulatory requirements and compliance standards • Support additional administrative and operational responsibilities as required

🎯 Requirements

• Matric (Grade 12) or equivalent • At least 1 year of experience in an administrative or customer service environment • Strong customer service skills • Process-driven approach with strong attention to detail • Ability to work independently, use initiative and make appropriate decisions within established processes • Ability to work accurately with electronic systems and consumer information • Ability to communicate and provide feedback through Salesforce • Strong written communication skills • Customer-focused and service-oriented mindset • Confidence in asking questions and seeking clarification when requirements or instructions are unclear • Good organisation and follow-through when managing multiple requests and priorities • Must work from a fibre-ready home environment • Minimum 100/100 Mbps fibre line installed or upgraded by day one of employment • Working outside of South Africa is not permitted • Certain roles require a clear credit record

🏖️ Benefits

• Remote position with permanent work-from-home flexibility • Occasional in-person attendance at work-related events may be required at management's discretion • Wellbeing support for you and your family • Competitive rewards • Comprehensive benefits • Meaningful career development • Access to global exposure • Accredited learning • Fibre-ready home environment requirement supporting confidential and comfortable day-to-day work

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