Incident Coordinator

🔥 9 minutes ago

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TransUnion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💼 Consulting

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2018-04

Consulting • Marketing • Logistics

TransUnion is a global credit information and insights company based in the United States. It offers a range of products and services related to credit monitoring, identity theft protection, and credit report management, including free annual credit reports, fraud alerts, and credit freezing services. TransUnion uses the VantageScore® 3. 0 model to provide credit scores, although lenders may use different models to assess creditworthiness. It provides powerful tools for consumers to manage and understand their credit health, such as credit monitoring with alerts and ID theft insurance. TransUnion serves various industries, including financial services, automotive, and media, and is committed to financial inclusion, data security, and consumer privacy. It also provides business solutions for credit portfolio management, customer acquisition, debt recovery, and fraud prevention.

📋 Description

• Manage a caseload independently, prioritize work, and meet deadlines in a fast-paced environment • Serve as the primary contact for clients, affected individuals, and internal stakeholders, providing timely updates and support • Coordinate end-to-end case activities, including intake, implementation, monitoring, reporting, and closure • Gather and analyze information to establish cyber incident, data breach, fraud, or identity theft cases and assess severity • Resolve complex issues, escalate when needed, and coordinate cross-functional discussions and actions • Collect and maintain evidence, documentation, and records to support breach remediation and fraud-related claims • Manage breach communications, data transfers, mailings, and related vendor coordination • Maintain accurate case documentation, ensure regulatory compliance, and deliver final reporting • Provide English-language communication support, including translation or interpretation when required

🎯 Requirements

• One to five years of project management experience; relevant education or certifications may be considered in place of historical experience • Three to seven years of experience in a client-facing role similar to project management or customer service • Ability to manage multiple tasks moving at different speeds while maintaining accuracy, attention to detail, and sound judgment • Strong written and verbal communication, interpersonal, analytical, and problem-solving skills, with an emphasis on empathetic client management • Fluency in English • Collaborative, results-driven, solution-focused, and customer-focused work style • Proficiency with the Microsoft Office suite • Advanced Microsoft Excel skills for managing complex datasets • Hands-on experience with Excel lookup functions, including VLOOKUP or comparable lookup functions • Hands-on experience using Excel text-cleaning functions, including CLEAN or comparable data-cleaning methods • Ability to maintain detailed and accurate case notes in a database and coordinate document and data transfers • Ability to develop, monitor, and report on project plans and schedules

🏖️ Benefits

• Remote position with occasional in-person attendance at work-related events at management’s discretion • Work/life flexibility • Professional development and career growth support • Resources for teams across the globe to collaborate and drive excellence