Traqq
B2B • Productivity • SaaS
Traqq is a powerful timesheet app and time-tracking software designed for both remote and on-site teams worldwide. It enables businesses to accurately track employee work hours, monitor activities, and manage team performance effortlessly. Traqq provides advanced features such as automated timesheets, productivity analytics, attendance tracking, and customized reporting to help teams optimize efficiency and streamline operations. Its intuitive interface is suitable for enterprises, small businesses, agencies, and freelancers alike, making it a versatile tool for workforce management.
Customer Support Representative – Tier 1
Job not on LinkedIn
November 12
🇭🇳 Honduras – Remote
💵 $15k - $20k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
Traqq
B2B • Productivity • SaaS
Traqq is a powerful timesheet app and time-tracking software designed for both remote and on-site teams worldwide. It enables businesses to accurately track employee work hours, monitor activities, and manage team performance effortlessly. Traqq provides advanced features such as automated timesheets, productivity analytics, attendance tracking, and customized reporting to help teams optimize efficiency and streamline operations. Its intuitive interface is suitable for enterprises, small businesses, agencies, and freelancers alike, making it a versatile tool for workforce management.
📋 Description
• Respond to customer inquiries through email and live chat (Intercom) • Troubleshoot and explain solutions clearly and patiently • Escalate complex issues and ensure timely follow-up • Spot recurring problems and suggest documentation or process improvements • Collaborate with a global support team across multiple time zones
🎯 Requirements
• 2+ years of experience in customer support or a client-facing role (SaaS experience preferred) • Excellent written and spoken English communication skills • Strong attention to detail, organization, and follow-through • Reliable internet connection and a dedicated, quiet workspace • Ability to work full-time between 8/9 AM and 5/6 PM (Honduras time), Monday–Friday
🏖️ Benefits
• 20 paid vacation days/year • Annual stipends for equipment and professional growth • Maternity and paternity leave, with flexibility for personal needs
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