Customer Service

Job not on LinkedIn

🕒 March 19

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $32k - $78k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

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Travel by Tilly

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

👥 B2C

☁️ SaaS

B2C • Travel • SaaS

Travel by Tilly is a family-owned, home-based travel agency founded in February 2020 by Crista and Ben that specializes in planning and booking vacation packages, cruises, family trips, Disney getaways, all-inclusive Sandals/Beaches resorts, and Hawaiian escapes. They offer personalized, stress-free travel planning with direct partnerships to secure deals, handle accommodations and excursions, and guarantee customer satisfaction. The agency emphasizes family travel experience and bespoke service for a range of leisure travelers.

📋 Description

• Itinerary Design: Create personalized cruise and tour itineraries that match each clients preferences, including accommodations, excursions, transportation, and dining options. • Client Consultations: Conduct virtual meetings or calls to learn about clients travel interests, expectations, and budgets. • Supplier Coordination: Work with trusted cruise lines, tour operators, and travel vendors to secure quality options and pricing. • Booking Management: Handle all aspects of the booking and confirmation process to ensure accuracy and a seamless travel experience. • Customer Support: Provide professional assistance before, during, and after travel, including changes or special requests. • Travel Research: Stay up to date on destination news, seasonal offers, and industry trends to enhance client recommendations. • Post-Trip Engagement: Follow up with clients after travel to gather feedback and encourage future planning.

🎯 Requirements

• Must be 18 years of age or older. • Prior experience in travel planning, hospitality, or customer service is helpful but not required. • Strong attention to detail and excellent organizational skills. • Confident communicator with problem-solving abilities. • Comfortable working remotely and managing tasks independently. • Passionate about travel and creating memorable experiences for others.

🏖️ Benefits

• Flexible, remote work schedule. • Access to professional training, industry tools, and travel resources. • Opportunities for personal travel discounts. • Supportive, collaborative, and growth-focused team environment.