Travel Advisor – Executive

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Corporate Travel Management (CTM) Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

B2B • Travel • Meetings & Events

Corporate Travel Management (CTM) is a global leader in business travel management services. CTM delivers tailored travel management solutions, encompassing corporate travel, meetings and events, and innovative travel technology. With a focus on driving savings, efficiency, and safety for companies and their travelers, CTM offers a uniquely designed global business travel management program that aims to provide excellent customer service and measurable ROI. By taking a consultative approach, CTM creates customized travel programs to meet the unique goals of businesses worldwide, supported by a dedicated global travel team and an integrated technology platform.

📋 Description

• Provide travel services for VIP/Executive level business travelers, arranging domestic and/or international air, ground transportation, hotel, and other travel related services as requested. • Communicate with team to deliver optimum service and achieve high customer satisfaction. • Develop strong collaborative relationships with clients and vendors. • Provide mentoring for other less experienced travel advisors as requested. • Communicate with customer in verbal and written form to determine destination, mode of transportation, travel dates, financial considerations, accommodations, and services required. • Interpret instructions from the client to draw clear conclusions and assemble accurate travel arrangements. • Use additional resources when necessary. • Arrange travel related service bookings, such as air, rail, car, car service, hotel, seat assignments, and any other accommodations requested by the client. • Understanding of international travel, including fares, pricing, available resources, and travel documentation requirements. • Understand, manage, and execute use of upgrades and loyalty programs including follow-through to ensure services were delivered. • Consult with customer and proactively anticipate the client’s needs to produce optimum results. • Execute travel plans with a high level of accuracy while overcoming unanticipated obstacles. • Quality Control each reservation before queuing to the relevant ticketing/quality control queue. • Resolve customer service issues using resources through leadership and/or vendor representative when necessary. • Review incoming correspondence and materials as needed; prioritize, summarize, and respond in a timely manner. • Communicate all necessary information to travelers and travel arrangers to ensure expectations are met. • Maintain reservations in a completed state regardless of if authorization to ticket received at time of call. • Monitor assigned queues and tasks throughout the workday to ensure reservations and tasks are accurate and complete. • Ensure that tasks within the team are completed or re-assigned by end of shift. • Work with leadership team to identify opportunities for process improvement and continual enhancement to the travel program. • Collect payment from customer for travel services according to Client’s Travel Policy and CTM Policy and Procedures. • Read daily briefings and industry announcements to keep abreast of industry developments. • Participate in training opportunities to maintain and expand travel knowledge and customer service skills. • Maintain a comprehensive working knowledge of GDS and any other product used for specific account being handled.

🎯 Requirements

• High School Diploma or equivalent is required. • Minimum of 2 years travel counselor experience booking corporate/business travel • Experience with Sabre GDS required • Strong interpersonal skills and capability to work effectively with all levels. • Demonstrates professionalism and skills to maintain positive image. • High level of accuracy and attention to detail. • Ability to keep confidential any information, observations, or viewpoints regarding business matters. • High degree of motivation with driving sense of responsibility, accountability, and responsiveness. • Working knowledge of technology and PC literacy. • Proficient on GDS. • Strong ability to prioritize and multi-task. • Geography knowledge. • Strong communication and customer service skills.

🏖️ Benefits

• Company Paid Basic Life & AD&D Insurance • Company Paid Short-Term Disability • Voluntary Long-Term Disability Insurance • Robust Wellness Program with incentives available to save money on your medical insurance premiums. • Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage • Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan. • Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan. • Flexible Spending Accounts • Dependent Care Savings Account. • Dental Insurance Plan • Vision Insurance Plan • 9 Company Paid Holidays including the day after Thanksgiving. • Generous paid time off programs for vacation and sick days • Employee Assistance Plan with access to Talk Space Therapy • Family Medical Leave • Paid Parental Leave (4 weeks) • Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time. • Bereavement Leave • 401(k) Retirement Plan with a generous match per pay period • Student Loan Payment Match