Technical Account Manager

Job not on LinkedIn

3 days ago

Apply Now

Receive Emails with Similar Jobs

TravelgateX

WebsiteLinkedInAll Job Openings

TravelgateX is an online B2B marketplace on a mission to democratize the travel industry. Any company connected to our Network can buy and sell seamlessly to each other, regardless of their size or current technology. With over 1000 Partners already connected, TravelgateX simplifies connectivity with easy to integrate APIs that make search, compare and book travel products in real-time a real breeze.

51 - 200 employees

📋 Description

• Support technical onboardings for Buyers at Travelgate. • Provide API integration support: reproduce calls in Postman, analyze logs and JSON or XML responses, identify serialization, mapping, and business rule errors. • Manage tickets with an SLA focus: triage, prioritization, clear communication, escalation to Engineering, and follow up through resolution. • Improve data and content quality: content mapping, normalization of static data, detection of warnings and discrepancies. • Monitor connection health: latency, search and booking success rates, timeouts and errors, and open incidents with suppliers when applicable. • Create and maintain technical documentation: best practice guides, FAQs, snippets, and resolution playbooks. • Collaborate with Product and Engineering: field feedback, validation of fixes, and participation in releases. • Identify improvement and feature adoption opportunities: smart caching, filters, and new connectivity capabilities.

🎯 Requirements

• 1 to 2 years in technical support, integrations, or API QA. • Solid knowledge of HTTP, REST, GraphQL, JSON, XML, and authentication with API keys or OAuth. • Proficiency with Postman. • Ability to read logs and trace end to end. • Native Spanish and advanced conversational English. • Portuguese is a plus. • Excellent client-facing written and verbal communication skills. • Experience in travel tech and hotel distribution: bedbanks, channel managers, CRS, PMS, or GDS (nice to have). • Knowledge of API integrations (nice to have). • Familiarity with tools such as Jira, Confluence, Kibana, Grafana, etc. (nice to have).

🏖️ Benefits

• Flexible hours: start between 7:00–9:00h • Shorter workdays in August (hello, summer!) • Professional stability and a clear long-term growth path. • Continuous training and development opportunities. • Bonus based on company performance • Free English classes to strengthen your skills. • Dynamic, inclusive culture where ideas matter. • Monthly team get-togethers every last Friday. • Summer and Christmas parties that are truly memorable. • Welcome pack including a backpack, water bottle, and mug. • Fun Committee organizing monthly surprises and events.