Technical Customer Success Manager, AI – Ops

Job not on LinkedIn

🔥 2 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Tread

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

☁️ SaaS

🚗 Transport

🤝 B2B

SaaS • Transport • B2B

Tread is a SaaS platform that modernizes construction materials logistics by unifying order management, dispatch, tracking, ticketing, timesheets, and billing into a single, scalable system. It serves bulk haulers, material producers, and construction teams with web and mobile apps, telematics, integrations with scales and project systems, and automated payroll and invoicing to reduce manual work, improve visibility, and accelerate payments.

📋 Description

• Own the Hard Problems: Work the support queue on the most complex and escalated issues. • Be the Technical Resource on Accounts: Step into high-ARR or at-risk accounts for complex technical support. • Raise the Escalation Bar: Define and enforce triage standards for escalations. • Be the Bridge to Product & Engineering: Build a trusted relationship to filter communication. • Turn Noise into Signal: Convert customer feedback into structured product input. • Enable the Team: Build playbooks, decision trees, and documentation to help CS and Support. • Build with AI: Deploy AI-assisted workflows and automation.

🎯 Requirements

• 3-5 years in technical support, technical customer success, or solutions engineering at a B2B SaaS company. • Direct hands-on experience in a support queue. • Experience navigating technically complex or at-risk customer situations, including escalations and de-escalation. • Experience building a productive working relationship with a Product or Engineering team. • Experience helping define escalation processes and drive adoption of best practices across teams. • Functional comfort with APIs, webhooks, JSON/CSV, and basic SQL. • Experience using AI tools to improve support workflows. • Sharp judgment: knows the difference between a bug, a workflow issue, a training gap, and a product gap. • Comfortable working with data and supporting complex customer-facing reporting, analytics, and reconciliation requests. • Experience supporting technically complex customer implementations, onboarding, integrations, and go-live activities. • Able to translate technical concepts and data into clear recommendations for both customers and internal stakeholders. • Spanish-speaking is a plus given our customer base.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities