Customer Success Manager, Customer Relations

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November 19

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Treering

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Education • SaaS

Treering is a web-based yearbook platform and printing service that helps schools design, personalize, sell, and distribute yearbooks. The company provides an easy-to-use online editor with professionally designed templates, support for portraits and social/photo imports, personalized two-page inserts per student, e-signing features, sales and shipping management, and customer support. Treering offers flexible, no-contract ordering and prints high-quality, sustainably sourced books for K–12 schools and organizations.

51 - 200 employees

Founded 2010

📚 Education

☁️ SaaS

📋 Description

• Build and maintain strong relationships with customers, acting as their main point of contact during the contract period. • Ensure customer satisfaction by understanding their needs and proactively addressing any concerns or challenges. • Assist customers in onboarding, product training, and ongoing support to maximize their use of Treering's products and services. • Collaborate with internal teams (e.g., sales, product, and support) to resolve customer issues and provide tailored solutions. • Monitor customer health metrics, track feedback, and identify opportunities for improvement or additional services. • Communicate effectively with customers about product updates, new features, and best practices. • Proactively manage customer retention and renewal processes, ensuring a smooth transition at the end of the temporary period. • Document and report on customer feedback, challenges, and successes to the leadership team. • Proficiency with CRM software and customer support tools.

🎯 Requirements

• 2-3 years of experience in Customer Success, Account Management, or a related field. • Strong communication and relationship-building skills. • Ability to manage multiple customer accounts and prioritize tasks efficiently. • Problem-solving mindset with a proactive approach to addressing customer needs. • Experience working with software, SaaS, or tech-related companies is a plus. • Excellent teamwork and collaboration skills with the ability to work cross-functionally. • Flexibility and adaptability to work in a fast-paced, evolving environment. • Proficiency with CRM software and customer support tools.

🏖️ Benefits

• Gain valuable experience working with a dynamic team in a fast-growing company. • Flexible remote work environment. • Opportunity to make a significant impact on customer satisfaction and retention.