Senior Customer Success Manager, International

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🔥 2 minutes ago

🌐 Spain, United Kingdom, +1 more countries – Remote

🇪🇸 Spain – Remote 🇬🇧 United Kingdom – Remote 🇺🇸 United States – Remote

💵 €85k - €140k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tremendous

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Tremendous is a platform designed to help businesses send rewards and payouts globally at scale. The company offers a versatile catalog with over 2,000 options, including gift cards, prepaid cards, and monetary payments through platforms like PayPal and Venmo, which are available in over 200 countries. Tremendous serves various sectors by providing incentives for research, marketing, sales, HR, nonprofit activities, and legal disbursements. The platform also offers security features, fraud prevention, and integration capabilities with APIs and popular apps. Their user-friendly interface ensures easy setup and tracking of payouts, eliminating the need for spreadsheets and manual adjustments.

📋 Description

• Lead onboarding and launch planning for high-value clients • Own a portfolio of enterprise and mid-market relationships • Run recurring meetings and monitor account health • Retain business and identify expansion opportunities • Coordinate complex needs across Sales, Solutions Engineering, Product, Support, and Operations • Run proactive calls during agreed working hours for clients in EMEA, India, and other assigned markets • Improve and document international Customer Success processes • Serve as primary Customer Success Manager for EMEA and Indian clients, with selected accounts in other Asian markets • Own client relationships from late-stage sales through implementation and ongoing growth • Collaborate with the Customer Success and International teams on meetings, questions, and escalations outside US working hours

🎯 Requirements

• 4+ years in Customer Success, Account Management, or a related role • Experience managing enterprise or high-value B2B customers • Record of leading complex onboarding and implementation work • Strong commercial judgment and communication skills • Excellent English • Residence on the US East Coast, in the UK, or in Spain • If based in the US, sustainable commitment to 6am–2pm ET • If based in the UK or Spain, availability for normal or later local business hours with regular US team overlap • Ability to manage complex client relationships independently in a remote environment • German, French, or Spanish fluency is a plus • Experience with SaaS, fintech, APIs, or payments is helpful

🏖️ Benefits

• Equity • Fully remote work • High-documentation, low-meeting culture • Competitive pay • Opportunity to work with a global team • Employee NPS in the high 80s

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