Client Accounts Receivable Specialist I, English

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TreviPay

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

💳 Fintech

B2B • Fintech • Payments

TreviPay is a leader in the B2B payment solutions industry, providing an innovative platform for trade credit, accounts receivable collections, and fraud & risk management. Specializing in transforming the order-to-cash process, TreviPay's services are designed to enhance businesses' financial performance by offering a wide array of payment methods and collection options tailored to optimize cash flow. Trusted by top brands in manufacturing, retail, and travel, TreviPay also supports digital transformation and international expansion through its A/R automation solutions. With a history spanning over 40 years, TreviPay continues to revolutionize the B2B payments landscape with its fintech innovations.

📋 Description

• Interact with business customers to resolve outstanding receivable issues • Facilitate the execution of collections treatment schedule, to include calls, treatment emails, account suspension, and recovery placement • Make daily business to business collection calls • Conduct account research and analysis • Prepare and maintain various reports • Maintain an accurate aging report • Identify and execute necessary account adjustments • Send aging details to outstanding customers • Responsible for tracking and resolving outstanding payment issues • Provide exceptional customer support while resolving outstanding receivables • Route escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership) • Record customer interaction details, comments, and complaints within the CRM system • Required to meet or exceed department metrics, program Service Level Agreements and department Service Level Standards • Actively participate in learning sessions • Provide feedback and collaborate with other team members to improve training and documentation for processes and procedures • Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude • Participate in skip level meetings with Leadership to provide team, personal and program feedback; system program and role recommendations for improvements; requests for resources/tools for role, program, and system; effectively communicate needs from Leadership • Accept the need for change and adapt positively to internal and external changes • Provide feedback and assistance for processes and procedures for new program implementations

🎯 Requirements

• 1 year of invoice and payment reconciling experience; preferably in a Business to Business setting including accounts receivable • English (written and verbal) Required - German and/or Dutch is a huge bonus! • Minimum of high school graduate preferred • Excellent customer service skills • Experienced with Microsoft Excel • Highly motivated self-starter with ability to work independently as well as within a team environment • Open to learning new processes and techniques • Strong negotiation skills under difficult circumstances • Proven ability to prioritize multiple tasks • Exceptional attention to detail is required • Effective written and oral communication skills along with strong interpersonal skill

🏖️ Benefits

• Competitive salary • NS Business Card • 26 vacation days annually at full-time employment • Pension plan with Nationale nederlanden • Casual environment and dress • Employee referral program • Professional, Innovative and highly collaborative team • Hybrid work • Competitive bonus scheme • Days off for volunteer work • Fun activities and company outings • Fruit at work