Senior Product Owner – Atlassian, AI Automation

🕒 May 19

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T-Rex Solutions, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

🏛️ Government

Cybersecurity • Government • IT Engineering Services

T-Rex Solutions is a company that specializes in IT modernization and cybersecurity services for Federal agencies. They have a strong focus on agile transformation, cloud adoption, and infrastructure optimization. T-Rex Solutions has been recognized for its commitment to quality, achieving a CMMI Level 3 appraisal, and has received several workplace awards for its remote work environment. The company is known for its strategic partnerships, especially with government entities like the U. S. Census Bureau, where they contributed to moving the Census online. T-Rex Solutions also engages in community service and supports veterans, demonstrating a commitment to social impact beyond their IT services.

📋 Description

• Lead execution of SDLCNext delivery, translating stakeholder needs into prioritized backlog, user stories, enhancement initiatives, and release-ready capabilities • Own backlog prioritization, sprint planning, roadmap execution, and Agile delivery activities across sustainment and enhancement efforts • Balance operational ITSM support with delivery of platform enhancements, automation initiatives, and modernization efforts • Identify and mitigate delivery, operational, platform, and stakeholder risks impacting execution • Lead AI-enabled automation and operational transformation initiatives across SDLCNext and supporting Process & Tools operations • Identify manual operational processes and redesign them into scalable, automation-first workflows • Implement automation capabilities across Jira, JSM, Confluence, integrations, and related enterprise tooling • Leverage Generative AI and workflow automation solutions to improve operational efficiency, ticket routing, reporting quality, workflow consistency, and delivery execution • Drive reduction of manual effort across ITSM and SDLC operations through automation and intelligent workflow design • Continuously identify opportunities to improve scalability, operational efficiency, and end-user experience through AI and automation • Oversee Jira, JSM, and Confluence governance, configuration, optimization, and operational scalability • Design and optimize workflows, automation rules, dashboards, data structures, JQL queries, and enterprise configurations • Drive enterprise adoption of Jira automation capabilities, integrations, and scalable workflow standards • Support Atlassian Cloud migration and long-term platform modernization initiatives • Oversee ITSM operations including incidents, service requests, change activities, requirements workflows, and sustainment support • Ensure SLA adherence, operational responsiveness, ticket throughput, and platform stability • Improve operational maturity and consistency through automation, governance, and workflow optimization • Track and report on platform performance, operational metrics, automation effectiveness, SLA adherence, and backlog health • Use operational data and platform metrics to drive prioritization and continuous improvement • Serve as primary advisor to Government Product Manager and stakeholders regarding platform operations, delivery priorities, and transformation initiatives • Lead and direct personnel supporting ITSM operations, sustainment, and platform enhancement efforts

🎯 Requirements

• 5+ years of experience in Product Ownership, Product Management, Platform Delivery, ITSM Operations, or Enterprise Platform Leadership roles • Demonstrated ownership of backlog prioritization, delivery execution, operational support, and platform enhancement initiatives • Proven ability to manage competing priorities and make tradeoff decisions in complex stakeholder environments • Demonstrated hands-on experience implementing AI-enabled workflow improvements, operational automation, or Generative AI solutions within enterprise environments • Proven experience designing and implementing Jira automation solutions, workflow automation, integrations, or process transformation initiatives • Strong experience reducing manual operational effort through scalable automation and intelligent workflow redesign • Deep hands-on expertise with Jira, JSM, and Confluence including workflows, automation rules, dashboards, data models, JQL, permissions, and enterprise configuration • Strong understanding of ITSM processes including incident, service request, change management, and operational support workflows • Experience supporting enterprise-scale Atlassian environments in complex operational settings • Demonstrated experience managing teams in operational or delivery environments • Strong stakeholder management and communication skills across technical and non-technical audiences • Experience using operational metrics and platform performance data to drive decisions and improvements • U.S. Citizenship with ability to obtain/maintain CAC

🏖️ Benefits

• PTO available to use immediately upon joining (prorated based on start date) • paid parental leave • individual and family health, vision, and dental benefits • annual budget for training, professional development and tuition reimbursement • 401(k) plan with company match fully vested after 60 days of employment