Guest Services Associate

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Trident BPO

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Trident BPO is a business process outsourcing provider that delivers customer support, contact center services, and back-office processing to companies across industries. It helps organizations reduce costs, scale operations, and improve service quality through trained agents, technology-enabled workflows, and performance management.

📋 Description

• Learn and proficiently use reservation software (Firefly Reservations) to manage bookings and ensure accurate record-keeping. • Follow up with residents who have incomplete checklist items, record necessary data such as license plates, site services agreements, rent payments, and background checks. • Answer phones during after-hours shifts, primarily from 4:00 PM to 8:30 PM CST, and weekends from 10:00 AM to 6:00 PM on Saturdays and 12:00 PM to 5:00 PM on Sundays CST. • Manage online listings on platforms such as Craigslist and Facebook, promptly responding to inquiries and emails to facilitate bookings and address customer concerns. • Develop and execute Facebook advertising campaigns within a specified budget, including creating and running ads, conducting A/B tests, and responding to inquiries generated through these ads. • Utilize off-time to reach out to RV park owners from a provided database, fostering partnerships and exploring collaboration opportunities.

🎯 Requirements

• Previous experience in customer service, hospitality, or a related field is preferred. • Proficiency in using reservation software and basic computer skills. • Excellent communication and interpersonal skills. • Ability to work independently and prioritize tasks effectively. • Flexibility to work shifting schedule. • Familiarity with online advertising platforms such as Facebook Ads Manager is a plus. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook). • Excellent verbal and written communication skills. • Ability to interact professionally with residents and team members. • Strong customer service orientation, focusing on resident satisfaction. • Skill in addressing resident concerns and handling inquiries promptly. • Attention to detail for accurate resident data recording and effective advertising campaigns. • Preferred experience in customer service, hospitality, or related fields. • Experience in RV park or property management (ex. Airbnb) is an advantage but not mandatory. • Demonstrated ability to work effectively in a team and adapt to changing circumstances. • Flexibility to work evening shifts and weekends - Wednesday to Sunday work week. • Full-time availability, committed to a 40-hour workweek. • Capable of maintaining a distraction-free work-from-home setup. • Laptop or Desktop meeting the minimum specifications: 8GB RAM and i5 operating system. • Reliable and high-speed internet connection with a minimum speed of 10 MBPS.

🏖️ Benefits

• Competitive Compensation: Enjoy a basic monthly salary of $800. • Generous Paid Time Off (PTO): Accumulate up to 12 Paid Time Off days per year, providing flexibility for personal and vacation needs. • Paid Holidays: Recognize and celebrate US Holidays with paid time off. • Full-Time Remote Work: Embrace the flexibility of a full-time work-from-home arrangement, allowing you to create a comfortable and efficient workspace in the comfort of your home.