Rely Support Specialist

🔥 14 hours ago

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TridentCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

B2B

<TridentCare> TridentCare is a national provider of mobile and on-site diagnostic healthcare services, delivering digital X‑ray, ultrasound, EKG, laboratory/phlebotomy, and vascular access (PICC) services directly to patients in skilled nursing facilities, assisted living and hospice, at-home settings, correctional/behavioral facilities, government agencies, and commercial sites. The company emphasizes licensed, certified clinicians, strict regulatory accreditations (ACR, CLIA, CAP, COLA), and technology-enabled workflows via its TridentConnect EMR integrations and HITRUST‑certified platforms to streamline diagnostics and protect patient data. TridentCare partners primarily with healthcare providers and agencies to expand access, improve operational efficiency, and maintain continuity of care.

📋 Description

• Provide frontline and advanced application support for doctor related imaging and application issues and related imaging ecosystem. • Responsibilities include incident triage, user enablement, basic configuration changes, workflow troubleshooting, and coordinating with administrators, radiology staff, networking/storage teams, and vendors to ensure high availability and timely result delivery. • Solid understanding of desktop technical support needs. • White glove support: ensuring return to service, account provisioning, roles/permissions, worklist issues, application issues. • Ability to monitor interface queues and resolve common mapping/format issues with guidance. • Strong troubleshooting across endpoints (modality, workstation, viewer), networks, and storage; reading logs and DICOM traces. • Experience with ticketing/ITSM, incident & problem management, and clear stakeholder communication. • Knowledge of PHI handling, access controls, and audit trail practices (HIPAA/security awareness). • Ability to create user guides, SOPs, and provide end ‑ user training and go ‑ live support. • Hands-on experience providing support, including user issues, configuration, and workflow troubleshooting.

🎯 Requirements

• 5+ years in support roles • Bachelor's degree in Business, Information Systems MIS, or related field. • Medical Terminology • Identify/Resolve Problems • Advanced English written/verbal • Advanced Computer Skills • Advanced Communication Skills • Advanced Time Management • Advanced Typing Skills Min 35 wpm • Radiology Experience is Preferred.