Strategic Services Manager

🔥 36 minutes ago

🏄 California, New Jersey, +3 more states – Remote

🏄 California – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $99.6k - $137k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Trimble Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

📦 Logistics

🏭 Manufacturing

💼 Consulting

💰 Post-IPO Debt on 2022-12

Logistics • Manufacturing • Consulting

Trimble Inc. is a technology company that provides advanced solutions across various sectors including construction, transportation, geospatial, and natural resources. They empower industries to improve efficiency and profitability by leveraging real-time data insights, innovative software, and precise hardware. Trimble's solutions are used by millions of professionals globally, helping them to collaborate effectively and manage complex workflows, ultimately transforming how work gets done in diverse environments.

📋 Description

• Engage with at-risk customers to mitigate churn risk and drive retention. • Establish and/or repair strategic relationships with at-risk customers. • Develop and execute recovery plans to get customers back on track. • Provide best practice recommendations and continuous optimization. • Deliver an engagement and communication strategy focused on meeting customer outcomes. • Monitor customer health and churn risk to address gaps. • Provide high-level oversight of customer strategic initiatives. • Advocate for customers internally and partner to adopt new practices. • Collaborate with internal teams to ensure clients progress toward goals. • Utilize experience to improve Customer Success processes. • Create and drive utilization of standard playbooks and documentation. • Maintain industry and technical knowledge by attending workshops.

🎯 Requirements

• Bachelor’s Degree in a relevant field or equivalent years of experience. • 3+ years of progressive experience in customer success, account management, customer operations, client services, or program management in a client-facing capacity. • Executive presence with strong consultative, presentation, and relationship skills. • Excellent written and verbal communication skills. • Excellent organizational skills and experience managing competing priorities. • Comfortable with ambiguity and obstacles. • Proven ability and experience working with Executive and C-level teams. • Ability to facilitate and work cross-functionally with internal teams. • Demonstrated understanding of transportation best practices. • Project management and/or ITIL experience.

🏖️ Benefits

• Medical • Dental • Vision • Life • Disability • Time off plans • Retirement plans • Paid Parental Leave • Employee Stock Purchase Plan