PWS Operations Engineer – Imaging, Biomed Experience Preferred

🕒 May 15

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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TRIMEDX

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

⚕️ Healthcare Insurance

🔒 Cybersecurity

☁️ SaaS

💰 $200k Debt Financing on 2014-01

Healthcare Insurance • Cybersecurity • SaaS

TRIMEDX is a leading provider of clinical asset management solutions, focusing on optimizing and securing medical equipment in healthcare settings. They offer comprehensive services including clinical engineering, preventative maintenance, supply chain management, regulatory compliance, and medical equipment replacement planning. Known for their expertise in cyber security and real-time location services (RTLS), TRIMEDX helps healthcare organizations manage their clinical assets effectively, improve operational efficiencies, and protect sensitive data. Their commitment to innovation and quality is evidenced by various certifications and their inclusion in the Global Top 100 Inspiring Workplaces List.

📋 Description

• Serve as the technical point of contact for Predictive Work Systems (PWS) Operations members, clinical engineering teams, biomedical technicians, and hospital IT. • Lead the rollout of remote-monitoring solutions across multiple health systems and medical device types. • Coordinate hardware provisioning, software configuration, and connection activities with field technicians and hospital IT. • Understand system architecture and infrastructure environment to lead resolution of technical issues. • Patching and access control for remote monitoring servers. • Maintain SOPs and troubleshooting guides. • Deliver training sessions and mentor field personnel to reduce support interventions. • Lead the development of new principles and concepts, implements policies, procedures, and standards. • Identify automation, standardization, and cost-optimization opportunities. • Ensure ongoing compliance with HIPAA, ISO 27001, ISO 13485, SOC2, and relevant hospital security policies. • Systematically trace issues across monitoring server, hospital networks, cloud infrastructure, and medical device hardware & software to pinpoint whether issues are user-driven, procedural, environmental, or systemic. • Tackle highly variable, site-specific problems in hospital environments, quickly adapting methods and tools while maintaining rigorous analytical standards. • Convert incident knowledge into monitoring rules, automation scripts, or standard operating procedures. • Decisions and actions often influence the work of other team members and several business processes / customer outcomes. • Assigns configuration tasks and on-site activities to field technicians, vendors, or junior engineers, providing clear instructions and verifying results. • Balances incident response, project milestones, and support/maintenance activities with minimal supervision. • Communicates with IT Management, Clinical Engineering Management, and hospital IT, management, & staff on status issues and decisions to influence outcomes. • Leads meetings/trainings/support sessions with partners to gain alignment and progress on complicated initiatives. • Provides guidance to less experienced team members. • Creates and delivers presentations and communications to peers. • All other duties as assigned.

🎯 Requirements

• A minimum of three or more years of experience in systems engineering or clinical engineering is required. • Experience working in a clinical healthcare setting is strongly preferred. • Strong organizational, analytical and critical thinking skills. • Knowledge of Medical Device & Healthcare Standards. • Remote Support • Networking and Connectivity • Server Administration • Automation & Scripting • Cybersecurity & Compliance • Systems Development Lifecycle (preferred) • Project & Stakeholder Management • Team Leadership, Collaboration & Communication

🏖️ Benefits

• Committed to cultivating a workplace culture where every associate feels valued, supported, and empowered to thrive • Drug-Free Workplace • Opportunities for growth and recognition