Delivery Operations Manager

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November 25

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Trinetix

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Enterprise • AI • Software Development

Trinetix is a trusted digital product partner to world-renowned enterprises and fast-growing brands globally. With 13 years of industry experience and over 900 talents globally, Trinetix specializes in transforming operational, business, and tech models to create 360-degree value. They offer a range of services such as AI and generative AI services, enterprise software development, experience design, and intelligent automation. Trinetix helps clients navigate digital transformation with ease, focusing on innovation and tech excellence to unlock growth opportunities and broaden strategic horizons. Their key industries include professional services, logistics, healthcare, and financial services, among others.

501 - 1000 employees

🏢 Enterprise

📋 Description

• Partner with teams and delivery leadership across the unit to ensure smooth operations and data accuracy • Plan and monitor resource utilization based on contracts; proactively allocate available resources to billable roles • Develop, update, and track contracts using SAP • Manage and track client project portfolios — including budgeting, forecasting, and resource planning • Prepare and distribute weekly/monthly reports for internal and client-facing purposes; manage client approval workflows • Identify and resolve gaps in time tracking and billing processes to ensure high-quality data • Provide operational support to help delivery leadership stay aligned with delivery and financial goals • Support monthly financial closure routines and assist managers with related processes and issue resolution • Respond to client inquiries and resolve billing issues promptly and professionally • Create and maintain operational spreadsheets and dashboards to support data-driven decision-making • Maintain consistent communication with stakeholders regarding budget status and delivery health

🎯 Requirements

• Upper-Intermediate English (written and spoken) • 2+ years of experience in operational management, analytics, or delivery support roles • Degree in Finance, Economics, or a related field is a plus • Strong knowledge of Microsoft Office, especially Excel (pivot tables, data analysis, etc.) • Strong coordination, organizational, and problem-solving skills • Excellent attention to detail and an analytical mindset • Ability to work with multiple teams and stakeholders simultaneously • Systems thinking — ability to navigate between portfolio, project, and team-level processes • Understanding of business communication and professional ethics

🏖️ Benefits

• Paid training programs and English/Spanish language courses • Medical insurance, sports program compensation, pet care and other benefits compensation program, which can be selected by each employee according to personal preferences • Comfortable working hours • Awesome team events and a wide variety of knowledge sharing opportunities