Triple Whale 🐳
eCommerce • SaaS • Artificial Intelligence
Triple Whale is a comprehensive data platform designed for business intelligence, analytics, and marketing efficiency. It consolidates first-party and zero-party data into a single source of truth, offering brands reliable insights and powerful tools for data-driven decisions. Its features include AI-powered insights with Moby, customizable dashboards, forecasting tools, and integration with various e-commerce and marketing platforms. Trusted by over 20,000 brands, Triple Whale facilitates strategic growth, operational efficiency, and enhanced customer engagement through advanced data analytics and automation solutions.
Customer Success Manager, Growth
November 7
Triple Whale 🐳
eCommerce • SaaS • Artificial Intelligence
Triple Whale is a comprehensive data platform designed for business intelligence, analytics, and marketing efficiency. It consolidates first-party and zero-party data into a single source of truth, offering brands reliable insights and powerful tools for data-driven decisions. Its features include AI-powered insights with Moby, customizable dashboards, forecasting tools, and integration with various e-commerce and marketing platforms. Trusted by over 20,000 brands, Triple Whale facilitates strategic growth, operational efficiency, and enhanced customer engagement through advanced data analytics and automation solutions.
📋 Description
• Manage a high-volume, low-touch customer portfolio through shared inbox, live chat, and office hours — driving retention and satisfaction in a fast-paced, automated environment. • Drive retention and expansion by proactively identifying churn risks, managing cost-based objections, and collaborating cross-functionally to support upsell opportunities within the Growth segment. • Identify opportunities to expand the clients suite of Triple Whale products to satisfy their goals. • Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies • Contribute to the continued development and improvement of the Triple Whale Customer experience
🎯 Requirements
• Previous experience supporting or servicing customers in the eCommerce marketing space is highly preferred, ideally within a SaaS environment • Prior SDR experience and high volume Customer Success or Customer Support experience highly preferred • Ability to thrive in a dynamic, fast paced startup environment • Superb written and verbal communication skills • Quick learner • Flexible, embraces change and new responsibilities • Excellent computer skills and tech savvy • Service-oriented, passionate about providing top notch service to our clients • Detail-oriented, capable of handling multiple responsibilities at once • Positive attitude, empathy, and high energy • Thrives in a collaborative team environment • Comfortable driving negotiation conversations to positive outcomes
🏖️ Benefits
• Great Team: A world-class team of the brightest and most talented out there! Work with fun, hardworking, kind, nice people who are passionate about what they do • Compensation: Competitive salary, benefits, and equity • Family Focus: Parental leave and flexibility for families • Time Off: Generous PTO. We want you to relax when you need to relax! • Healthcare: Excellent medical, dental, and vision coverage • 401K: 3% matching
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🇺🇸 United States – Remote
💰 $100M Series B on 2022-11
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success