Technical Product Support Specialist, Enterprise

🔥 12 hours ago

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Triple Whale 🐳

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

🤖 Artificial Intelligence

eCommerce • SaaS • Artificial Intelligence

Triple Whale is a comprehensive data platform designed for business intelligence, analytics, and marketing efficiency. It consolidates first-party and zero-party data into a single source of truth, offering brands reliable insights and powerful tools for data-driven decisions. Its features include AI-powered insights with Moby, customizable dashboards, forecasting tools, and integration with various e-commerce and marketing platforms. Trusted by over 20,000 brands, Triple Whale facilitates strategic growth, operational efficiency, and enhanced customer engagement through advanced data analytics and automation solutions.

📋 Description

• Respond to enterprise customers across live chat, email, and direct channels • Maintain deep knowledge of internal and customer resources • Investigate and resolve complex technical issues • Use Moby as your copilot • Coach enterprise customers and their agencies on best practices • Partner closely with the account team • Be a senior escalation point for Technical Product Support team • Spot patterns across tickets • Help the next customer by contributing to the knowledge base

🎯 Requirements

• 3+ years of experience in customer support, technical support, customer success, solutions, or another client-facing technical role • A technical mind with depth • SQL fluency is a strong plus • An investigative, problem-solving mindset • A real interest in customer outcomes • Composure under pressure • Exceptional written and verbal communication • Familiarity with Intercom, HubSpot, Jira, or similar support and ticketing platforms.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options