Chatbot Developer – Conversational AI

🔥 13 hours ago

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TriTech Enterprise Systems, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏛️ Government

🏢 Enterprise

IT Consulting • Government • Enterprise

TriTech Enterprise Systems, Inc. is an information technology consulting firm that was established in May 2002. The company is renowned for its IT consulting services aimed at improving organizational performance and reducing overhead. With over 50 years of combined experience in IT consulting, TriTech offers a range of services including IT consulting and business analysis, program and project management, network infrastructure, data management, systems integration and testing, information assurance, and agile delivery and transformation. The company is certified as an SBA HUBZone and SDB, as well as MDOT MBE/DBE and Prince George's County MBE/CBSB. TriTech is committed to providing cutting-edge solutions through innovation and the application of emerging technologies, supporting business solutions for federal, state, local governments, and commercial industries. It holds a CMMI Level 3 maturity rating, emphasizing its structured approach to process improvement and service delivery.

📋 Description

• Drive the full lifecycle development (from conversational design to production deployment) of scalable chatbots, virtual assistants, and AI agents. • Maintain and optimize our current Azure Bot Framework SDK v4 stack while actively participating in the architectural migration to Microsoft Foundry and the Azure SDK for Agents 365. • Design and implement robust API integrations using MuleSoft as the central enterprise service bus to orchestrate data exchange between conversational front ends and core backend systems, including PeopleSoft and Salesforce. • Author and manage rich, dynamic conversational interfaces using Microsoft Dynamics Adaptive Cards, Knowledge Management systems, and Automation Flows across web, mobile, and messaging channels. • Build seamless escalation protocols, including live agent handoffs to Salesforce Live Chat and automated ticket routing via Salesforce Case Management APIs. • Integrate Hybrid AI strategies by combining classical NLU (Azure Conversational Language Understanding/CLU) with Large Language Models (Azure OpenAI/GPT) for intelligent intent routing, fallback handling, and contextual content generation. • Analyze conversation logs, containment rates, and intent accuracy metrics using data visualization tools to optimize conversational flows and minimize hallucinations continuously. • Partner closely with Product Managers, UX Designers, and business stakeholders to translate complex business logic into intuitive user stories and turn technical constraints into delightful user experiences.

🎯 Requirements

• 3+ years of dedicated experience in software development with a specialized focus on Conversational AI, NLP/NLU, or LLM agent development. • Microsoft Bot Stack Expertise: Deep, hands-on proficiency with Azure Bot Framework SDK v4 (including Waterfall Dialogs, custom middleware, and state management) alongside experience or strong theoretical knowledge of Copilot Studio / Agents 365. • Core Backend Skills: Strong programming fundamentals with advanced proficiency in C#, .NET, and JavaScript, combined with frontend capabilities (HTML/CSS) for custom web-chat styling and Adaptive Card rendering. • Enterprise Systems Integration: Direct experience working with MuleSoft layers to pull/push data from legacy enterprise platforms like PeopleSoft and CRM systems like Salesforce.

🏖️ Benefits

• Cutting-Edge Innovation: Be part of a forward-thinking team actively reshaping the digital student and staff experience through advanced AI and Agentic workflows. • Impact-Driven Work: Build tools that directly solve user pain points, handling high-volume transactions with immediate real-world impact. • Professional Growth: Work in a fast-paced environment that actively supports upskilling in Generative AI, LLM orchestration, and next-generation Microsoft AI technologies.