Customer Support Agent

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Triumph

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🎮 Gaming

🛍️ eCommerce

👥 B2C

💰 $10.2M Series A - Triumph on 2023-05

Gaming • eCommerce • B2C

Triumph is a consumer-facing entertainment and commerce company operating under Triumph Labs. It presents itself as a premier arcade and entertainment venue/brand focused on competitive gaming and strategy ("Arcade", "Competitive Gaming"), and also promotes commerce around collectibles and cards ("Premier Collectibles", "Card"). The site text emphasizes consumer entertainment, competitive/strategy gaming experiences, and related commerce (collectible cards/merch). Contact and hiring info are provided (contact@triumpharcade. com).

📋 Description

• Respond to user inquiries across our support channels with speed, empathy, and accuracy. • Troubleshoot issues related to games, payments, and in-app features for Rips and Triumph Arcade. • Advocate for users internally by surfacing recurring problems so we can fix root causes. • Spot trends in user feedback and escalate them so we can stay ahead of issues as we grow. • Contribute ideas and improvements that help the support team scale for the future.

🎯 Requirements

• Digital experience on any platform. You're comfortable navigating apps, tools, and online systems and can learn new ones quickly. • Availability to work a full time 40-hour weekly schedule. • Strong written communication with empathy and attention to detail, maintaining accuracy and speed even in stressful situations. • Demonstrated ability to perform in a fast-paced environment, juggling multiple priorities without sacrificing quality. • Previous customer support experience is a plus. • Familiarity with the TCG and/or gaming world is a plus. • Your own computer and a reliable internet connection.

🏖️ Benefits

• Work from anywhere. A fully remote role with a supportive online work environment and a team that has your back. • High growth. We promote from within. Our support leadership and managers come from internal employees who started right where you will. • High impact. The feedback you gather from users helps shape the product as we scale to hundreds of thousands of users. • Competitive pay.