Business Operations Manager

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Trivium Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

📣 Marketing

💼 Consulting

🛍️ eCommerce

Marketing • Consulting • eCommerce

Trivium Group is a full-service Amazon-focused marketing agency that helps consumer brands scale profitably on Amazon and related marketplaces. They specialize in Amazon account management, PPC advertising, DSP campaign management, creative optimization (A+ content, imagery, copy), and TikTok Shop support, with a profit-first approach and deep experience in CPG, health & wellness, and supplements. Trivium combines data-driven analytics, bespoke strategies, and hands-on strategist oversight to improve conversions, reduce ad costs, and drive long-term growth for brands selling on e-commerce marketplaces.

📋 Description

• Own inventory tracking, demand forecasting, and reorder cycles — preventing both stockouts and overstock • Manage supplier and manufacturer relationships (including China-based partners) and hold them to lead times and quality • Coordinate freight and shipment timelines across the China → US pipeline; navigate customs, duties, and tariffs • Manage 3PL relationships and monitor SLAs • Continuously optimize supply chain cost, speed, and reliability • Build and maintain operational dashboards and KPI trackers so performance is always visible • Document SOPs and job scorecards for every role and process in Notion — zero reliance on tribal knowledge • Audit workflows, kill bottlenecks, and use AI tools to automate repetitive work • Serve as the day-to-day point of contact for the team • Run weekly standups and structured 1:1s; track performance against role-based scorecards • Lead monthly/quarterly reviews, underperformance conversations, and PIPs when needed • Process contractor and team payments accurately and on time • Build a culture of ownership and accountability • Run the hiring pipeline when roles open (posting, screening, assessments, scheduling) • Maintain current job descriptions and scorecards; build structured onboarding so new hires ramp fast • Track recurring operational spend (tools, subscriptions, vendors) and flag anomalies • Deliver a monthly OPEX summary with insights and budget vs. actuals • Support data-driven operational decisions

🎯 Requirements

• 2+ years in Operations or Project Management within e-commerce or DTC • Hands-on supply chain experience: inventory, 3PL, freight, forecasting (required) • Advanced Notion and/or ClickUp user (required) • Uses AI tools daily to build systems and automate workflows • Experience managing remote teams across time zones • Comfortable reading and interpreting basic financial reports • Experience managing hiring pipelines • **Preferred** • Direct experience operating across China and US markets (sourcing, manufacturing, cross-border logistics) • Scaling a DTC brand from early growth into structured operations • Building KPI dashboards and operational scorecards • Multi-vendor, multi-channel supply chain exposure • Implementing AI-driven automation

🏖️ Benefits

• What Success Looks Like • *First 30 Days* — Full audit of systems, tools, team, and supply chain complete; met 1:1 with every team member; owning weekly standups and 1:1 cadence; accountability tracking live; took over contractor/team payments; full grasp of inventory levels and reorder cycles. • *First 60 Days* — 100% of roles documented with SOPs and scorecards in Notion; KPI tracking fully operational; supply chain forecasting model implemented; first OPEX summary delivered; at least 2 AI-driven process improvements live; managed at least one hiring process (if applicable). • *First 90 Days* — Day-to-day operations running without bottlenecks; 100% SOP coverage so any role can be backfilled seamlessly; KPIs consistently tracked and improving; accountability culture established; at least one new hire onboarded via structured onboarding; trusted to make operational decisions autonomously.