Customer Success Manager

🕒 April 29

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Trivium Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤝 B2B

🛍️ eCommerce

🏪 Marketplace

B2B • eCommerce • Marketplace

Trivium Group is a full-service Amazon-focused marketing agency that helps consumer brands scale profitably on Amazon and related marketplaces. They specialize in Amazon account management, PPC advertising, DSP campaign management, creative optimization (A+ content, imagery, copy), and TikTok Shop support, with a profit-first approach and deep experience in CPG, health & wellness, and supplements. Trivium combines data-driven analytics, bespoke strategies, and hands-on strategist oversight to improve conversions, reduce ad costs, and drive long-term growth for brands selling on e-commerce marketplaces.

📋 Description

• Onboard new clients following the sales process and introduce them to our services. • Serve as the main point of contact for clients, providing guidance, updates, and support. • Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO). • Ensure client retention by proactively addressing issues and providing solutions. • Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals. • Track and report on client progress and performance metrics. • Escalate issues as needed and manage difficult client interactions with confidence and professionalism. • Contribute to process improvements and build out SOPs for the CSM function. • Mentor future CSM team members as the department grows.

🎯 Requirements

• 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment. • Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads. • Excellent communication, negotiation, and client management skills. • Ability to handle challenging client situations with professionalism and assertiveness. • Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools. • Highly proactive, detail-oriented, and able to work independently. • Passionate about delivering high-quality client results. • Preferred: Experience working with contractors or service-based clients. • Leadership experience or interest in growing into a senior CSM role.

🏖️ Benefits

• Fully remote work with flexible schedule within Eastern Time. • Opportunity to build and lead your own team in the future. • Exposure to high-level client success and agency operations. • Supportive, fun, and high-energy team culture. • Opportunity to shape processes and make the role your own.