TriVoca Health
51 - 200 employees
🏥 Healthcare
🤝 B2B
💼 Consulting
Healthcare • B2B • Consulting
TriVoca Health is a healthcare-focused market research and panel provider (formerly Sago Health) that connects patients, caregivers, and healthcare professionals to support qualitative and quantitative research for pharmaceutical, medical device, and healthcare agency clients. TriVoca operates proprietary panels including over 33,000 patients, caregivers, and HCPs and covers more than 380 pre-identified medical conditions. The company offers end-to-end research services — recruitment, in-person and online qualitative work (focus groups, in-depth interviews, diaries), survey programming and hosting, data processing and analysis, and feasibility consulting — with strong emphasis on data quality, regulatory compliance (including adverse-event-trained staff), and privacy. TriVoca also employs AI to augment human-led research processes while maintaining client control and protecting client data.
Panel Help Desk Associate
Job not on LinkedIn
🔥 49 minutes ago
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TriVoca Health
51 - 200 employees
🏥 Healthcare
🤝 B2B
💼 Consulting
Healthcare • B2B • Consulting
TriVoca Health is a healthcare-focused market research and panel provider (formerly Sago Health) that connects patients, caregivers, and healthcare professionals to support qualitative and quantitative research for pharmaceutical, medical device, and healthcare agency clients. TriVoca operates proprietary panels including over 33,000 patients, caregivers, and HCPs and covers more than 380 pre-identified medical conditions. The company offers end-to-end research services — recruitment, in-person and online qualitative work (focus groups, in-depth interviews, diaries), survey programming and hosting, data processing and analysis, and feasibility consulting — with strong emphasis on data quality, regulatory compliance (including adverse-event-trained staff), and privacy. TriVoca also employs AI to augment human-led research processes while maintaining client control and protecting client data.
📋 Description
• Manage high volumes of inbound/outbound calls and emails while providing high-quality support to respondents • Intake, triage, investigate, and respond to inquiries directed to help desk • Effectively assess respondent needs and consistently provide accurate, valid, and complete information • Administer and prioritize respondent’s tasks and ensure achievement of all deadlines within the required time frame • Work with internal teams to troubleshoot issues that impact respondent experiences • Escalate complex issues appropriately and follow up to ensure timely resolution through outbound calls • Learn and stay up to date on our technologies and procedures-tech savvy • Maintain customer satisfaction ratings outlined in company policy, meeting/exceeding set productivity, quality discipline targets
🎯 Requirements
• High School Diploma or equivalent • Experience in customer service and calling profile must • Experience with customer service ticketing software a plus
🏖️ Benefits
• None specified
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