Senior Systems Developer

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🕒 March 31

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True Platform

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

☁️ SaaS

🤝 B2B

Enterprise • SaaS • B2B

True Platform is a company dedicated to creating a global product company by developing enterprise software that focuses on customer-based applications. The mission of True Platform is to build customer-centric platforms that are easy to start, simple to use, and deliver fast time-to-value. These platforms aim to help companies win deals, grow customer loyalty, and improve communication with their clients. True Platform seeks individuals with a strong foundation in Information Technology, Computer Science, or related fields, as well as a product mindset and problem-solving capabilities. The company emphasizes a 'best or nothing' approach to achieve extraordinary outcomes and offers a fast-track career path with training programs, mentorship, and opportunities for innovation.

📋 Description

• Diagnose and troubleshoot issues to provide advanced technical solutions, guidance and assistance to resolve complex technical issues • Collaborate with other departments and stakeholders for product development, troubleshooting, new implementations and quality assurance • Communicate effectively with internal and external stakeholders to find the best resolutions • Support projects within product development and escalate all critical issues to management • Monitor and analyze IT tickets, resolution times, and internal feedback to ensure quality assurance • Respond to tickets in the queue in a timely manner and escalate if needed • Train and mentor more junior members of the team • Identify key areas of improvement in workflows and propose solutions • Recommend new solutions based on data, and create new support procedures to streamline the team • Document and share solutions, FAQs, and best practices to internal stakeholders and team members • Identify gaps in IT procedures and systems by analyzing data, metrics, and current procedures across the firm

🎯 Requirements

• Bachelor's degree or equivalent experience in IT, Business, or a related field • 3-5 years of experience in a support, technical, or customer service role • Proficient in troubleshooting, ticketing systems, system vendors • Strong sense of customer service • Project Management • Self-starter and growth-based mindset toward self-improvement • Experience in giving and receiving constructive feedback • Strong attention to detail and analytical skills • Ability to be flexible and easily adaptable to changing conditions • Strong written and oral communication • Ability to work well in high pressure situations to meet deadlines • High energy, high ownership, and a strong balance between team working and ability to work independently to drive results

🏖️ Benefits

• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.