Senior Site Reliability Operations Engineer – Finance

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Truelogic Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

Truelogic Software is a nearshore software development company specializing in agile staff augmentation services. They focus on providing custom outsourced software development with a team of highly skilled engineers from Latin America. Truelogic Software partners with both startups and Fortune 500 companies, offering solutions that align with their clients' time zones and ensuring high-quality outcomes through collaboration and responsiveness. With a presence in over 25 countries, Truelogic emphasizes remote work for better quality of life, and their engineers are experienced in various industries, delivering a wide range of successful projects globally.

📋 Description

• Oversee multi-platform IT infrastructure health using AWS CloudWatch, New Relic, Nagios, and SumoLogic. Continuously refine alert thresholds to minimize noise and enable proactive remediation. • Serve as an escalation point for complex technical issues. Perform troubleshooting across Linux/UNIX, Windows, virtual servers, and virtual desktop environments. • Coordinate, automate, and execute code deployments using Jenkins, GitLab, or similar CI/CD tools, driving toward non-disruptive releases and zero-downtime updates. • Collaborate closely with Application Developers, 3rd-party vendors, and internal Incident Management. • Drive medium- to large-scale infrastructure projects, including migrations, cloud upgrades, and performance tuning. • Maintain SOPs in team knowledge bases, and oversee enterprise backup operations (CommVault, Veeam, AWS Backup).

🎯 Requirements

• Experience: 3–5+ years in an Operations Center (SRO/NOC) or cloud infrastructure environment with hands-on experience in full-stack application deployments. • Proficiency in both Windows and UNIX/Linux administration, troubleshooting (scripting, grepping logs, analyzing performance metrics), and virtual server/desktop management. • Practical experience with AWS cloud services (Storage, VMs, Networking) and enterprise monitoring tools (AWS CloudWatch, New Relic, Nagios, SumoLogic). • Scripting or programming capability in PowerShell, Python, or bash to automate repetitive tasks and optimize run-time operations. • Practical experience with CI/CD platforms (Jenkins, GitLab), ITSM ticket platforms (ServiceNow, Jira), and backup solutions (CommVault, Veeam, AWS Backup). • Good verbal and written communication skills with experience serving as a bridge between technical teams, executive stakeholders, and external vendors.

🏖️ Benefits

• 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection. • Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings. • Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed. • Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock. • Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.