Service Desk Analyst – Global Services

🔥 1 minute ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Truelogic Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

Truelogic Software is a nearshore software development company specializing in agile staff augmentation services. They focus on providing custom outsourced software development with a team of highly skilled engineers from Latin America. Truelogic Software partners with both startups and Fortune 500 companies, offering solutions that align with their clients' time zones and ensuring high-quality outcomes through collaboration and responsiveness. With a presence in over 25 countries, Truelogic emphasizes remote work for better quality of life, and their engineers are experienced in various industries, delivering a wide range of successful projects globally.

📋 Description

• Diagnose and resolve technical issues involving laptops, desktops, mobile devices, printers, and client applications via phone, email, and chat • Deliver prompt L1 support for password resets, account access, and user how-to questions • Log, prioritize by impact and urgency, track, and close support tickets according to SOPs • Escalate complex or unresolved technical issues to higher-tier engineering teams with comprehensive documentation and troubleshooting notes • Provide exceptional customer-focused support while maintaining professionalism under pressure • Meet and exceed individual and team KPIs, service desk SLAs, and quality standards in a fast-paced remote setting

🎯 Requirements

• Minimum 1 year of experience in an IT Service Desk, Help Desk, or technical support role within a fully remote environment • At least 1 year of professional customer service experience • Fully fluent/advanced in both English and Spanish, written and spoken • Solid practical knowledge in remote troubleshooting of hardware, peripherals, operating systems, and software • Thorough ticket documentation skills • Dedicated, distraction-free home office setup • Reliable, high-speed internet connection suitable for VoIP calls and video conferencing • Ability to diagnose and resolve technical issues • Customer-service-oriented approach with empathy and patience

🏖️ Benefits

• 100% Remote Work • Highly Competitive USD Pay • Paid Time Off • Work with Autonomy • Work with Top American Companies • Engagement activities • Work-life balance support • Access to a diverse global professional network • Collaboration with senior and skilled professionals

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