Truelogic Software
501 - 1000 employees
Founded 2004
☁️ SaaS
🤝 B2B
🏢 Enterprise
SaaS • B2B • Enterprise
Truelogic Software is a nearshore software development company specializing in agile staff augmentation services. They focus on providing custom outsourced software development with a team of highly skilled engineers from Latin America. Truelogic Software partners with both startups and Fortune 500 companies, offering solutions that align with their clients' time zones and ensuring high-quality outcomes through collaboration and responsiveness. With a presence in over 25 countries, Truelogic emphasizes remote work for better quality of life, and their engineers are experienced in various industries, delivering a wide range of successful projects globally.
Support Engineer – Veterinary HealthTech
🔥 0 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Truelogic Software
501 - 1000 employees
Founded 2004
☁️ SaaS
🤝 B2B
🏢 Enterprise
SaaS • B2B • Enterprise
Truelogic Software is a nearshore software development company specializing in agile staff augmentation services. They focus on providing custom outsourced software development with a team of highly skilled engineers from Latin America. Truelogic Software partners with both startups and Fortune 500 companies, offering solutions that align with their clients' time zones and ensuring high-quality outcomes through collaboration and responsiveness. With a presence in over 25 countries, Truelogic emphasizes remote work for better quality of life, and their engineers are experienced in various industries, delivering a wide range of successful projects globally.
📋 Description
• Execute technical onboarding workflows, including environment provisioning, configuration, integration setup, and data imports • Manage customer technical offboarding, including data exports, environment teardown, access revocation, and closure documentation • Perform structured data migrations with validation, transformation, and quality assurance checks • Occasionally join live customer calls to address data validation questions • Own, triage, prioritize, and resolve technical tickets escalated by the Customer Experience team • Troubleshoot environment configuration, integrations, bulk data updates, and platform-level issues • Partner with Customer Success Managers and Implementation Managers to understand requests and communicate resolution timelines and outcomes • Maintain documentation, runbooks, and customer-specific configurations • Analyze recurring tickets and develop tooling, automation, or documentation improvements • Adapt to new tasks, priorities, and projects as organizational needs evolve
🎯 Requirements
• Hands-on AWS ability to verify environment changes and execute smoke tests • Practical familiarity with AWS RDS, S3, EC2, and ECS • Proficiency creating, reviewing, merging, and verifying GitHub pull requests • Exceptional written and verbal English communication skills • Ability to lead customer calls and explain technical concepts in plain language • Ability to draft high-quality documentation • Foundational understanding of data privacy, least-privilege access, and secure data handling • Hands-on experience with ticketing/helpdesk platforms such as Jira, Intercom, Front, or equivalent • Background check required as a condition of engagement due to production access • Terraform familiarity, Kubernetes understanding, and Helm experience are nice-to-have qualifications
🏖️ Benefits
• 100% Remote Work • Highly Competitive USD Pay • Paid Time Off • Work with Autonomy • Work with Top American Companies • Engagement activities • Work-life balance • Diverse, global network and collaboration with a multicultural team • Work with senior, seasoned professionals
Apply Now
