Deliverability Specialist – Messaging Channels: Email, SMS

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TrueML

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

TrueML is a leading company in the fintech sector, known for its innovative solutions that prioritize customer experience in the financial services industry. The company, along with its family of companies like TrueAccord, focuses on developing intelligent, digital-first communication platforms and products that revolutionize the consumer experience in financial health management. TrueML leverages the expertise of a dynamic team of data scientists, financial services experts, and customer experience specialists to create technology that addresses roadblocks to consumers' financial well-being, ensuring inclusivity and accessibility in financial systems. Founded in 2013 by Ohad Samet, TrueML continues to disrupt traditional financial services by making them more consumer-friendly and effective.

📋 Description

• Serve as a day-to-day operational point of contact for clients and internal stakeholders, managing routine communications, status updates, follow-ups, and request tracking • Assist with account setup, implementation, and onboarding execution for new clients; own a subset of lower-complexity accounts for routine operational support • Support SMS onboarding, integrations, and application setup (10DLC / Short Code); monitor daily SMS performance and data quality; assist with requirement gathering and coordination across stakeholders • Review daily analytics across Email and SMS to identify anomalies, performance shifts, or operational risks; prepare recurring reporting packages and first-pass summaries • Maintain SOPs, runbooks, onboarding checklists, and client-specific operational documentation; own intake and triage of routine tickets • Provide backup coverage for routine operational tasks across Email and SMS during PTO, absences, or workload spikes

🎯 Requirements

• 1–3 years of experience in operations, client support, campaign/channel management, or a related coordination role • Comfortable working with performance dashboards and reporting to spot trends, anomalies, and early warning signs across channels • Some familiarity with email deliverability concepts (bounce rates, complaints, domain/IP reputation) or are eager to build that expertise on the job • Exposure to, or interest in learning, SMS compliance and setup requirements such as 10DLC and Short Code registration • Experience with, or are quick to learn, ESPs, CPaaS platforms (e.g., Twilio), or marketing operations tooling • Write and speak clearly and professionally with clients and internal stakeholders • Comfortable working with SQL and Python for basic data explorations and automations

🏖️ Benefits

• Flexible vacation • Medical/dental/vision insurance • Traditional/Roth retirement savings options • Company-paid disability and life insurance • Flexible Spending Account & Limited FSA • Family-friendly parental leave, volunteer and voting time off • On-demand wellness platform access for you and 5 friends and family • PerkSpot discount program for 900+ merchants nationwide