Technical Account Manager

🔥 11 hours ago

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Trunk Tools, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

⚡ Productivity

B2B • Productivity

Trunk Tools, Inc. is a software development company focused on addressing the skilled labor shortage by enhancing productivity, safety, and overall quality of on-site labor work.

📋 Description

• Manage a portfolio of multiple projects at a time. • Serve as the primary project escalation point of contact. • Ensure alignment across all teams, internal and external. • Build, maintain, and track project timelines in order to deliver on-time. • Collaborate with Sales, Product, and Ops to ensure a smooth and successful customer experience from kick-off to go-live. • Contribute to our scale efforts by establishing and improving our implementation management and delivery operations processes and contributing to best practices. • Directly contribute to the creation of additional internal and external collateral across topics such as (but not limited to) product education, technical specifications/limitations. • Provide consistent feedback to Sales and Product to constantly optimize hand-offs, onboarding, training, and customer stabilization. • Maintain Implementation KPIs/other data sources to ensure maximum clarity around client health/deliverables. • Provide post go-live support to include recurring check in’s, usage analysis, and contribute to client renewal conversations. • Enhance the company’s outreach by coordinating/participating in activities such as webinars, conferences, and other opportunities. • Work with the Manager, Implementation to continue to level up Standard Operating Procedures, optimize data gathering, and amplify the Voice of the Customer to internal stakeholders. • Perform Client onsites for successful onboarding (up to 50% travel)

🎯 Requirements

• 5+ years as a customer facing implementation manager, project manager, technical program manager, or management consultant. • Experience running complex projects with multiple enterprise clients in excess of $200,000 ARR per logo. • Persuasive, results driven customer influencer with outstanding interpersonal skills. • Exceptional verbal and written communicator. • Able to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software. • Team player who can work effectively in teams of technical and non-technical individuals. • Skilled at collaborating with diverse teams. • Can learn and drive outcomes with minimal supervision. • Strong sense of empathy and a desire to improve the lives of those who work in the built world. • Experience with construction/real estate technology desired but not required • Must be located in a US time zone (and within the continental United States).

🏖️ Benefits

• 4 Medical Plans to choose from including 100% covered option. Plus Dental and Vision Insurance! • Learning & Growth stipend • Flexible long-term work options (remote and hybrid) • Free lunch provided in the office in NYC & Austin - you’ll never go hungry with us! • Unlimited PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation • IRL / In-Person retreats throughout the year