Associate Platform Technical Support Manager

October 31

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TrustArc

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Compliance • SaaS

TrustArc is a leading provider of privacy compliance solutions, helping companies navigate, automate, and certify their compliance with data protection regulations such as GDPR, CCPA, and others. TrustArc offers a comprehensive suite of products including Privacy Studio, Governance Suite, Assurance Services, and various certifications. These solutions are designed to automate consent management, enhance customer trust, streamline privacy workflows, and ensure robust data governance. The company is trusted by over 1500 companies worldwide, providing tools to manage AI governance, consumer preference management, data mapping, and vendor risk management.

201 - 500 employees

📋 Compliance

☁️ SaaS

📋 Description

• Provide Tier 1 technical support for TrustArc’s award-winning Data Privacy Management Platform. • Utilize various client-based tools and applications for customer management and servicing • Answers all inbound client inquiries with courtesy and professionalism • Quickly resolves issues for our customers, leaving them satisfied • Remains updated in client and industry-led processes, technology applications, utilities, and products • Conduct data entry, documentation, and case management. • Actively contribute to the development and documentation of the product and enforcement of processes and policies. • Work and partner with others within a team-based environment. • Transfer/escalate customers to appropriate departments when required • Achieve, maintain, or exceed required metrics and goals • Troubleshoot reported bugs, partnering with the customers and engineers to reproduce and assist with diagnosing the issue. • Explore feature requests that are unclear until the point you have reached a full understanding of what the customer is asking for and why

🎯 Requirements

• BA/BS preferred and 2+ years related work experience (or equivalent) • Ability to analyze complex environments, define/monitor & effectively communicate actionable plans that drive forward progress • Approach problem-solving in a logical, analytical manner & must pay strict attention to details; have a strong desire to continually learn new technical, online & mobile privacy knowledge • Demonstrate mastery through written communications internally & externally • Able to communicate and deal effectively with customers, engineers, and management at all levels • Demonstrated working knowledge of virtual machine environments (VMWare, VirtualBox, Parallels Desktop • Working knowledge of Windows and Mac environments, working knowledge of TDP analytical & other software such as Systracer, Fiddler, Snagit, Wireshark, Charles Proxy, working knowledge of MS Office applications and Internet technologies (HTML, FTP, cookies, web beacons, etc.)

🏖️ Benefits

• Competitive compensation • Health and Dental Care, Wellness Benefit • PTO Program • Computer + Welcome Package • Work from Home as a choice • Continuing Education Program • Opportunities to participate in philanthropic activities • Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle • Php 20,000 employee referral program