Senior Technical Account Manager

🔥 21 hours ago

🇹🇭 Thailand – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trustonic

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Trustonic is a global leader in device-locking technology, offering secure solutions for the mobile, automotive, and IoT industries. Their Telecoms Platform provides sophisticated device-locking capabilities to protect revenue and reduce risk for mobile network carriers, retailers, and financiers. Trustonic’s Secure Platform gives automakers, OEMs, and IoT vendors the confidence to innovate and meet industry standards. Founded in 2012 by ARM, Thales, and G&D, Trustonic combines deep security expertise with real-world experience and certification to deliver top-notch security for billions of devices. Its mission is to connect smartphones and secure devices across various platforms like Android, iOS, and automotive OS.

📋 Description

• Lead, coach and develop a regional team of Technical Account Managers across APAC • Set and track individual and team objectives aligned to customer success and business goals • Conduct regular 1:1s and performance reviews, providing structured feedback and development opportunities • Build a high-performance culture focused on customer outcomes and continuous improvement • Develop scalable TAM operating models, playbooks and best practices • Identify and remove operational bottlenecks to improve team efficiency and responsiveness • Monitor team health, customer risks, adoption and performance metrics, providing regular reporting to leadership • Work with Pre-Sales and Delivery teams to share customer insights and identify expansion opportunities • Act as a senior technical advisor and customer champion across Trustonic solutions • Build trusted relationships with senior stakeholders within strategic accounts • Guide customers on implementing, deploying and operating Trustonic solutions • Lead technical discussions around incidents, risks, trade-offs and solution decisions • Understand customer OEM roadmaps and identify integration, onboarding and testing risks • Act as an escalation point for complex technical challenges and customer concerns • Coordinate internal teams to resolve customer problems and communicate proactively throughout resolution • Lead Root Cause Analysis reviews and retrospective sessions • Provide expert guidance across mobile handsets, OEM integration, secure firmware and customer systems • Help customers optimise implementations and adopt new functionality • Translate customer requirements and roadmap strategies into opportunities for Trustonic • Support customer onboarding and implementation with Solution Delivery teams • Identify competitive risks and share insights with Sales and Product teams • Communicate new Trustonic features and functionality • Capture customer feedback to influence Product roadmap decisions • Support measurable customer and device growth plans

🎯 Requirements

• Proven experience leading and developing a Technical Account Management or similar technical customer-facing team • Strong track record of managing strategic customer relationships and technical account strategies • Experience working within the smartphone, mobile, telecoms or SaaS ecosystem • Extensive experience working with secure systems and technologies, ideally including device locking • Strong API integration experience • Experience with OEM integration, software update management and device security • Strong understanding of SaaS platforms, technical solution delivery and customer lifecycle management • Proficiency in API integrations, webhooks and cloud-based platform architectures • Ability to create and understand end-to-end designs spanning multiple technologies and domains • Excellent customer relationship, communication and stakeholder management skills • Strong problem-solving skills with a creative, organised and pragmatic approach • Ability to influence and drive progress across teams without direct authority • Strong coaching and people leadership skills • Comfortable working with international customers and distributed teams • Fluent English, both written and spoken • Undergraduate degree or equivalent level of skill, experience and knowledge in Computer Science and Information & Technology • Experience with customers across APAC markets, particularly India, Pakistan, Malaysia, Philippines or Indonesia, highly desirable • Experience working within device manufacturing operations would be beneficial • Experience with first-party locking solutions such as Samsung Knox Guard, Google DLC or Transsion Paytrigger would be great • Knowledge of AI and Agentic AI would be great • Experience with Aha!, Wrike or similar tools would be great • Familiarity with JIRA or Zendesk would be great • Experience within the telecoms industry or wider smartphone ecosystem would be great

🏖️ Benefits

• Bonus scheme to share in our success • Private medical insurance for you from day one • Remote working arrangements to support your lifestyle • Open holiday policy with no upper limit • Support for volunteering and causes that matter to you • Opportunities for professional development and career progression • Exposure and interaction with global teams • Commitment to diversity, equity, and inclusion • Collaborative environment where your voice is valued and your wellbeing is prioritised • Chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives