IT Support Technician

Job not on LinkedIn

🔥 3 minutes ago

🇬🇹 Guatemala – Remote

💵 Q13k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

METEOR

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

METEOR is an Employer of Record (EOR) company that aims to connect talented professionals in Latin America with high-quality remote jobs offered by companies around the world, particularly in North America. Their mission is to eliminate geographic barriers and facilitate employment opportunities across diverse industries by handling administrative tasks such as payroll, taxes, and compliance with local HR laws. METEOR acts as an extension of the hiring company's HR team to ensure seamless integration and workforce management while promoting work-from-home models. The company is committed to fostering global connections and curating smart talent solutions for growing businesses.

📋 Description

• Answer inbound support calls and respond to client requests by phone and email • Troubleshoot common hardware, software, and network connectivity issues • Resolve Tier 1 requests such as password resets, account lockouts, and workstation configuration problems • Guide clients through troubleshooting steps clearly • Prioritize service interruptions and work toward restoring service quickly • Escalate complex issues to senior technicians with clear troubleshooting notes • Create and manage Microsoft 365 user accounts, licenses, and basic tenant settings • Troubleshoot Microsoft 365 email access, authentication, and application problems • Configure and troubleshoot Windows 10 and 11 workstations • Assist with basic administrative tasks and scripting • Handle basic VoIP requests, including extension changes, voicemail resets, and call forwarding • Troubleshoot phone configuration and connectivity issues • Diagnose basic network connectivity problems involving routers, switches, and firewalls • Coordinate with vendors or third-party providers when necessary • Monitor and manage support requests through HubSpot • Create and update tickets with descriptions, troubleshooting steps, and resolutions • Document work for billing, reporting, and service quality • Keep clients informed about ticket progress and resolution times • Follow up on open tickets and maintain ownership until resolved or handed off • Identify and triage basic cybersecurity concerns • Escalate security events according to established procedures • Assist with IT projects and support senior technicians during larger deployments • Research unfamiliar technologies and identify recurring technical problems • Participate in a shared after-hours on-call rotation once qualified, generally every three weeks

🎯 Requirements

• 2 or more years of hands-on IT help desk or service desk experience, including answering support calls and managing a ticket queue • Working knowledge of Microsoft 365 administration at the tenant level, including user provisioning, license management, and basic configuration • Experience configuring, administering, and troubleshooting Windows 10 and 11 workstations, including basic scripting • Basic networking knowledge, including routers, switches, firewalls, and common connectivity issues • Basic familiarity with hosted VoIP systems such as 3CX, RingCentral, 8x8, or similar platforms, or demonstrated ability to learn them quickly • Strong customer service and interpersonal skills, with patience and professionalism • Strong troubleshooting skills and the ability to research unfamiliar technical problems • Good documentation habits and experience managing multiple support requests • Willingness to participate in a shared after-hours on-call rotation • Must have own webcam, microphone, and computer • Excellent English verbal and written language proficiency (C1-C2 in CEFR Scale) • Access to a quiet work area at home with reliable internet (100 Mbps or more) • Preferred: Previous experience working for a Managed Service Provider (MSP) • Preferred: Familiarity with Ubiquiti, Arista, Meraki, or MikroTik • Preferred: Understanding of DNS services and troubleshooting • Preferred: Basic cybersecurity knowledge, including phishing, MFA, and compromised accounts • Preferred: CompTIA A+, Network+, or Microsoft certifications • Preferred: Experience with HubSpot or other IT ticketing platforms

🏖️ Benefits

• Relevant software and subscriptions provided • Opportunities to support larger IT projects and take on more technical responsibilities • Collaborative technical team environment • Shared after-hours on-call rotation generally every three weeks, as needed

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume