Customer Success Lead

Job not on LinkedIn

November 17

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Rockstar

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Recruitment • HR Tech • Artificial Intelligence

Rockstar is a full-service recruitment company that leverages a blend of human expertise and artificial intelligence to help businesses hire better and faster at a lower cost. They offer a comprehensive recruitment service for less than $1,500 per role by providing access to a large talent database, fast and efficient candidate reviews, and human screening. Their proprietary AI enables the review of thousands of applications to quickly match candidates to job descriptions, while custom screening calls are conducted by recruiters in the US, UK, or Australia. Rockstar supports hiring across a wide range of professional roles, including sales, marketing, strategy, product, business operations, analytics, data science, software development, infrastructure, finance, and accounting. This flexible approach allows companies to meet strong candidates without long-term commitments, making it a cost-effective solution for teams of all sizes.

2 - 10 employees

🎯 Recruiter

👥 HR Tech

🤖 Artificial Intelligence

📋 Description

• Help lead key aspects of operations, overseeing workflows and people managing teammates across the Customer Success team (currently ~8 teammates), with potential scope that also includes Partnerships (GTM) and Compliance Operations teams. • Own important cross-functional projects that are leadership’s top priority. Work closely with the CEO and other members of the leadership team to scale the business. • Potentially, if interest-aligned, own the relationship with some of the largest enterprise clients, serving as a main point of contact throughout their onboarding and taking responsibility for their overall experience. • Help build rigorous systems to increase productivity and work more effectively to reach the next 10x of scale. • Proactively remove process roadblocks that stand in the way of the Customer Success team’s progress and momentum. • Serve as a leader who takes ultimate responsibility and handles the most complicated and thorny issues when nobody else can. • Support in the hiring and onboarding of new teammates across Customer Success and Ops as the company rapidly grows, including mentoring, coaching, and developing leaders from the strong existing Ops organization (20+ folks). • Inspire the team with the example of leadership, drive, grit, empathy, and high-velocity execution.

🎯 Requirements

• Operational excellence: extremely high volume of what gets done on any given day. • Excellent leadership skills and demonstrated ability to inspire a team. • Talent magnetism: exceptional people want to work with you. • Strong attention to detail and track record for getting the details right. • Self-motivated, resourceful and quick to take initiative in ambiguous situations. • Interest in working in healthcare and helping healthcare innovation flourish. • Leadership and drive; a hunger for self-improvement and desire to be around the most talented teammates who push you toward it. • Excited by a fast-paced, startup culture where you’ll navigate ambiguity and solve big problems, with very high autonomy. • An eye for identifying process improvement opportunities and creative ways to better structure operations. • 3-5+ years of experience in customer success or related roles.

🏖️ Benefits

• Highly competitive salary and stock options (to share in the company’s growth). • Compassionate, fun, and mission-driven culture of excellence and innovation (helping companies bring new life-changing care models into the world). • Many growth and advancement opportunities (the company is growing fast, so there are many opportunities to step up). • Work from home, remote job, with flexibility. • Paid Time Off: Canadian holidays, vacation days. • Comprehensive health plans so employees feel their best. • Culture of mentorship, learning, independence, and critical-thinking. • This role has a preference for Eastern Time (EST) hours (but there can be some flexibility).