Customer Success Manager

Job not on LinkedIn

August 26

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Rockstar

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Recruitment • HR Tech • Artificial Intelligence

Rockstar is a full-service recruitment company that leverages a blend of human expertise and artificial intelligence to help businesses hire better and faster at a lower cost. They offer a comprehensive recruitment service for less than $1,500 per role by providing access to a large talent database, fast and efficient candidate reviews, and human screening. Their proprietary AI enables the review of thousands of applications to quickly match candidates to job descriptions, while custom screening calls are conducted by recruiters in the US, UK, or Australia. Rockstar supports hiring across a wide range of professional roles, including sales, marketing, strategy, product, business operations, analytics, data science, software development, infrastructure, finance, and accounting. This flexible approach allows companies to meet strong candidates without long-term commitments, making it a cost-effective solution for teams of all sizes.

2 - 10 employees

🎯 Recruiter

👥 HR Tech

🤖 Artificial Intelligence

📋 Description

• Company mission: simplifying the process of starting and scaling new healthcare businesses; customers serve over 2 million patient lives and manage an annual $10+ billion in medical spend. • Leadership team background includes founding and leading a national digital health company that was acquired; team is tight-knit and fast-moving. • Role: Customer Success Manager supporting top clients and helping manage the next level of scale within the Customer Success team. • Own the relationship with the largest enterprise clients as main point of contact through onboarding and overall experience. • Lead regular meetings with key clients to strengthen relationships, understand evolving needs, and drive long-term success. • Lead cross-functional projects with leadership to scale the business. • Contribute to building rigorous systems to increase productivity and enable 10x scale. • Proactively remove process roadblocks for the Customer Success team. • Inspire and mentor the team, driving high-velocity execution.

🎯 Requirements

• Operational excellence: Demonstrated ability to achieve a high volume of work on any given day. • Excellent leadership skills and a proven ability to inspire a team. • Talent magnetism: Exceptional people want to work with you. • Strong attention to detail and a track record for getting the details right. • Self-motivated, resourceful, and quick to take initiative in ambiguous situations. • Interest in working in healthcare and helping healthcare innovation flourish. • Leadership and drive; a hunger for self-improvement and a desire to be around the most talented teammates who push you toward it. • Excitement for a fast-paced, startup culture where you’ll navigate ambiguity and solve big problems, with very high autonomy. • An eye for identifying process improvement opportunities and creative ways to better structure operations. • 2-5+ years of experience in customer success or related roles.

🏖️ Benefits

• Highly competitive salary and performance-based compensation. • Compassionate, fun, and mission-driven culture of excellence and innovation. (The company helps bring new life-changing care models into the world.) • Many growth and advancement opportunities (the company is growing fast, so there are many opportunities to step up). • Work from home, remote job, with flexibility. • Paid Time Off: Canadian holidays, vacation days. • Comprehensive health plans to support well-being. • Culture of mentorship, learning, independence, and critical-thinking. • This role has a preference for Eastern Time (EST) hours (with some flexibility possible).