Cantonese-English Bilingual Healthcare Customer Service Representative

🔥 27 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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TTEC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🤝 B2B

🏢 Enterprise

💰 $1.5G Post-IPO Debt - TTEC on 2021-11

B2B • Enterprise

TTEC is a global customer experience (CX) and digital services company that designs and operates customer care, sales, and technical support solutions for brands. It combines large-scale contact-center operations (including remote/work‑from‑home agents), workforce management, analytics and CX technology to help enterprise clients with customer service outsourcing, digital transformation and experience design. The company also recruits and trains customer service and technology professionals worldwide and emphasizes culture, inclusion, and employee benefits.

📋 Description

• Answer incoming calls from customers • Engage thoughtfully with customers to understand their needs • Conduct research across multiple systems to resolve questions • Provide clear, accurate information to help consumers navigate healthcare options • Manage a high volume of interactions while maintaining quality and professionalism • Follow a set schedule, including designated breaks and lunches

🎯 Requirements

• At least 6 months of customer service experience • Bilingual in English and Cantonese • High school diploma or equivalent • Strong empathy, patience, and attentiveness to customer's needs • Comfort working with computer systems and Windows based applications • A distraction free, designated home workspace • A secure, high speed wired internet connection (minimum 25 mbps)

🏖️ Benefits

• Supportive of your career and professional development • Engaging training with webcam participation encouraged • Access to individualized coaching and thousands of free courses