TTEC
10,000+ employees
Founded 1984
🤝 B2B
🏢 Enterprise
💰 $1.5G Post-IPO Debt - TTEC on 2021-11
B2B • Enterprise
TTEC is a global customer experience and digital services company that combines people and technology to deliver outsourced contact center, customer service, sales, and back-office solutions. The company provides workforce solutions (including work-from-home agents, training, and licensed insurance agents), digital and technology-enabled CX platforms, and support services to large enterprise clients. TTEC emphasizes culture, inclusion, and employee programs while serving other businesses with customer experience and technology-driven services.
Bilingual Customer Service Representative – Luxury Retail, French-English
🕒 May 15
🗣️🇫🇷 French Required
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TTEC
10,000+ employees
Founded 1984
🤝 B2B
🏢 Enterprise
💰 $1.5G Post-IPO Debt - TTEC on 2021-11
B2B • Enterprise
TTEC is a global customer experience and digital services company that combines people and technology to deliver outsourced contact center, customer service, sales, and back-office solutions. The company provides workforce solutions (including work-from-home agents, training, and licensed insurance agents), digital and technology-enabled CX platforms, and support services to large enterprise clients. TTEC emphasizes culture, inclusion, and employee programs while serving other businesses with customer experience and technology-driven services.
📋 Description
• Deliver white glove customer support across channels • Provide expert product and fragrance recommendations based on mood, personality, and occasion • Anticipate customer needs and proactively offer thoughtful solutions throughout the experience • Maintain accurate and detailed records of customer interactions using CRM and service tools • Identify opportunities to elevate the customer journey and share insights with leadership • Contribute to a collaborative, high performance team environment while working independently when needed
🎯 Requirements
• Bilingual in French and English • At least 1 year experience in customer service, luxury retail, sales, or personalized client support • Strong proficiency with CRM platforms and digital customer service tools • High school diploma or equivalent • Comfortable assisting customers and resolving customer requests on the phone • Computer experience
🏖️ Benefits
• Health and wellness incentives • Paid time off • Tuition reimbursement
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