Applied AI Engineer

Job not on LinkedIn

🕒 Yesterday

🏄 California – Remote

🏄 California – Remote

💵 $140k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 AI Engineer

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TTEC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🤝 B2B

💰 Post-IPO Debt on 2021-11

B2B • Customer Experience • AI

TTEC is a global customer experience technology and services company that specializes in Customer Experience (CX) strategy, contact center operations, and AI-enhanced services. Serving brands across diverse industries, TTEC employs a unique blend of human talent and AI technology to optimize customer interactions and drive satisfaction. With over 54,000 employees across 80+ contact centers, TTEC provides tailored solutions that enhance customer journeys, improve operational efficiency, and foster long-term loyalty.

📋 Description

• Build AI-powered product features integrated into real insurance workflows. • Design and optimize LLM-based interactions across customer and internal systems. • Develop prompts, reasoning flows, and structured AI outputs for production use cases. • Evaluate model performance using real-world data, feedback loops, and experiments. • Improve reliability of AI outputs through guardrails, fallback logic, and validation layers. • Work closely with backend engineers to integrate AI capabilities into APIs and workflows. • Design and implement AI-driven automation features (chat, recommendations, decision support). • Analyze user behavior and model responses to continuously improve AI performance. • Collaborate with product, design, and engineering teams to ship end-to-end AI features. • Contribute to AI system design decisions focused on usability and real-world impact.

🎯 Requirements

• Strong software engineering background in production environments. • Experience working with LLMs (OpenAI, Anthropic, or open-source models). • Familiarity with prompt engineering, structured outputs, and tool use patterns. • Experience building or integrating AI features into real products. • Strong understanding of API-based system integration. • Ability to evaluate AI outputs critically using data and user feedback. • Experience with experimentation, A/B testing, or evaluation frameworks. • Strong product sense and focus on user experience. • Comfortable working in fast-paced, globally distributed teams.

🏖️ Benefits

• medical insurance • Dental • Vision • Savings Plan Options • PTO