Healthcare Customer Service Representative

🔥 21 hours ago

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TTEC

10,000+ employees

Founded 1984

🤝 B2B

💰 Post-IPO Debt on 2021-11

B2B • Customer Experience • AI

TTEC is a global customer experience technology and services company that specializes in Customer Experience (CX) strategy, contact center operations, and AI-enhanced services. Serving brands across diverse industries, TTEC employs a unique blend of human talent and AI technology to optimize customer interactions and drive satisfaction. With over 54,000 employees across 80+ contact centers, TTEC provides tailored solutions that enhance customer journeys, improve operational efficiency, and foster long-term loyalty.

📋 Description

• Recommend upgrades to health plans based on strong product and brand knowledge • Conduct research and outbound calls for customer inquiries regarding health care benefits • Assist members with online health account functionality and locating doctor and facility information

🎯 Requirements

• 6 months or more of customer service experience • Integrity to follow HIPAA guidelines on maintaining patient privacy • High school diploma or equivalent • Computer experience • High speed internet (> 15 mbps) • USB wired headset recommended (Bluetooth headsets not acceptable)

🏖️ Benefits

• Base wage range of $16 per hour plus performance bonus opportunities • A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

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