Senior Bilingual Healthcare Customer Service Representative – French-English

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TTEC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🤝 B2B

💰 Post-IPO Debt on 2021-11

B2B • Customer Experience • AI

TTEC is a global customer experience technology and services company that specializes in Customer Experience (CX) strategy, contact center operations, and AI-enhanced services. Serving brands across diverse industries, TTEC employs a unique blend of human talent and AI technology to optimize customer interactions and drive satisfaction. With over 54,000 employees across 80+ contact centers, TTEC provides tailored solutions that enhance customer journeys, improve operational efficiency, and foster long-term loyalty.

📋 Description

• Answer incoming communications from customers via calls, emails and other message formats • Conduct research to provide answers for customers to resolve their issues • Utilize system tools and other resources to find the best contact information for customers and proceed to update systems • Organize and arrange preventive maintenance site visits to be as efficient as possible, minimizing travel time and multiple visits to the same site • Communicate with customers and Field Engineers via phone and email to schedule and reschedule appointments • Mentor junior team members and provide training on best practices

🎯 Requirements

• 1+ year of call center experience supporting a healthcare account • Familiarity with healthcare programs and applications • 1+ year or more post-secondary education or 2 years of equivalent experience • High school diploma or equivalent • Recognize, apply and explain your product or service knowledge • Computer experience • Must already reside in Canada

🏖️ Benefits

• Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives